Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly L Weed

Bethany,OK

Summary

Helpful and reliable professional with 8-plus-year vast experience in helping customers while ensuring that sales goals are met. A fun and friendly individual who is known for maintaining a professional environment in hectic situations. Ability to work in high-volume fast-paced environments.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Advanced Call Center Technologies
Oklahoma City, OK
04.2022 - 12.2024
  • Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Speaks clearly and persuasively in positive or negative situations; Listens and get clarification; Responds quickly and effectively to customer questions. Multi tasks to document while speaking with the consumer. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Receptionist

Battison Honda
Oklahoma City, OK
01.2022 - 04.2022
  • Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries.

Account Resolution Representative

TBS Factoring Service
Oklahoma City, OK
07.2018 - 12.2021
  • Manage large amounts of incoming calls. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Quality Control Supervisor

Ameribanc National LLC
Oklahoma City, OK
10.2012 - 12.2016
  • Establishes and evaluates call center goals along with quality control measures, ensuring that call center goals and quality measures are aligned and achieved.

Education

High school or equivalent - undefined

Putnam City High School
Oklahoma City, OK
05.2007

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Timeline

Customer Service Representative

Advanced Call Center Technologies
04.2022 - 12.2024

Receptionist

Battison Honda
01.2022 - 04.2022

Account Resolution Representative

TBS Factoring Service
07.2018 - 12.2021

Quality Control Supervisor

Ameribanc National LLC
10.2012 - 12.2016

High school or equivalent - undefined

Putnam City High School