Helpful and reliable professional with 8-plus-year vast experience in helping customers while ensuring that sales goals are met. A fun and friendly individual who is known for maintaining a professional environment in hectic situations. Ability to work in high-volume fast-paced environments.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies
Oklahoma City, OK
04.2022 - 12.2024
Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Speaks clearly and persuasively in positive or negative situations; Listens and get clarification; Responds quickly and effectively to customer questions. Multi tasks to document while speaking with the consumer. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Receptionist
Battison Honda
Oklahoma City, OK
01.2022 - 04.2022
Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries.
Account Resolution Representative
TBS Factoring Service
Oklahoma City, OK
07.2018 - 12.2021
Manage large amounts of incoming calls. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
Quality Control Supervisor
Ameribanc National LLC
Oklahoma City, OK
10.2012 - 12.2016
Establishes and evaluates call center goals along with quality control measures, ensuring that call center goals and quality measures are aligned and achieved.