Kelly Machuca
Summit Hill,PA
Summary
Well-qualified scheduling professional with good team management skills and motivational approach. Looking to expand and grow into other departments of Lehigh Valley Health Network.
Overview
4
4
years of professional experience
1
1
Language
Work History
Scheduling Coordinator
Lehigh Valley Health Network
05.2023 - Current
- Schedules patients for physician appointments and diagnostic test procedures.
- Collects clinical information, obtains insurance, and verifies patient demographics to ensure appropriate scheduling of screening and diagnostic tests.
- Utilizes scheduling software and other patient-specific software applications to facilitate patient access into the network.
- Serves as a resource for staff, physicians, and referring offices.
Material Handler
GXO Logistics
10.2022 - 12.2022
- Packed items into appropriate containers for shipment.
- Transported inventory items to appropriate locations.
Associate
HTSS
08.2022 - 10.2022
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
PSE Clerk
USPS
03.2022 - 05.2022
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Loaded and unloaded shipping containers and vehicles.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
Associate
4 Seasons Boutique
02.2020 - 03.2022
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Created solutions for customers to satisfy specific needs, quality and budget.
Driver
Gem Logistics
08.2020 - 11.2020
- Delivered goods and products to customer on time and in excellent condition.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
Associate
Coworx Staffing
04.2020 - 06.2020
- Greeted customers and offered assistance for increased customer satisfaction.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
Rural Carrier
USPS
12.2019 - 04.2020
- Enhanced customer satisfaction by delivering mail and parcels accurately and efficiently.
- Reduced delivery errors by maintaining an organized and up-to-date route sheet system.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Ensured safety compliance by adhering to federal regulations and company policies while driving rural routes.
- Navigated various weather conditions safely, ensuring timely deliveries in all circumstances.
- Developed strong relationships with customers, fostering trust and loyalty within the community.
Education
Associate of Applied Science - Massage Therapy
Lehigh Valley College
Center Valley, PA06.2006
Skills
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Teamwork and Collaboration
- Attention to Detail
- Schedule Management
- Scheduling proficiency
- Office Administration
- Effective Multitasking
- Deadline-oriented
- Interpersonal Relationships
Medical Terminology
Took a course at Bethlehem Votech for Medical Terminology finished the class with a B.
Timeline
Scheduling Coordinator
Lehigh Valley Health Network
05.2023 - Current
Material Handler
GXO Logistics
10.2022 - 12.2022
Associate
HTSS
08.2022 - 10.2022
PSE Clerk
USPS
03.2022 - 05.2022
Driver
Gem Logistics
08.2020 - 11.2020
Associate
Coworx Staffing
04.2020 - 06.2020
Associate
4 Seasons Boutique
02.2020 - 03.2022
Rural Carrier
USPS
12.2019 - 04.2020
Associate of Applied Science - Massage Therapy
Lehigh Valley College
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