Kelly Mahosky
Chittenango
Summary
Dedicated Lead Teller with strong cash management and compliance monitoring skills. Proven ability to enhance customer satisfaction through effective account servicing and training initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Teller
Key Bank
Dewitt
06.2016 - Current
- Supervised daily operations of teller line activities for efficiency and accuracy.
- Trained new tellers on bank policies and customer service standards, enhancing team readiness and customer experience.
- Managed cash handling procedures to ensure compliance with security protocols.
- Assisted customers with account inquiries, transactions, and product information.
- Ensured compliance with regulatory requirements during all customer interactions.
- Resolved customer issues promptly, maintaining high satisfaction levels.
- Conducted audits of cash drawers to verify accuracy and prevent discrepancies.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Coached and provided feedback to tellers on job performance, fostering a culture of continuous improvement and service excellence.
- Developed strategies to increase sales opportunities through cross-selling bank services, contributing to overall branch revenue growth.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Implemented new policies or procedures based on regulatory updates or changes in business needs.
Education
Bachelor of Science - Fashion Merchandising
Mansfield University
Mansfield05-1991
Skills
- Customer account servicing
- Cash management
- Compliance monitoring
- Audit procedures
- Training and development
- Customer relationship management
Certification
Notary Public
Accomplishments
Outstanding Performance CNY 2019
Timeline
Lead Teller
Key Bank
06.2016 - Current
Bachelor of Science - Fashion Merchandising
Mansfield University