I am a Dynamic banking/customer service specialist with a proven track record excelling in customer support and compliance. Skilled in
financial reporting and adept at resolving complex issues with empathy. Enhanced customer satisfaction through effective
communication and attention to detail, contributing to a strong banking/customer service reputation and high customer survey ratingS.
My role as a banking specialist at USAA consists of servicing, opening, and closing
deposit accounts. Within that role, it was my responsibility to order, track, and dispute
teller checks also,
I successfully resolved complex customer complaints, demonstrating empathy and
professionalism throughout the process. To follow up, I made it my duty to use our
complaint capture tool to report customer complaints and dissatisfaction. Furthermore,
as a banking specialist, I made it my duty to abide by Regulation E and stay within
compliance while working with customers' finances, all while ensuring their financial
security is protected. In addition to my role, I filed disputes and stopped payments,
fraud, and non-fraud actions. I also serviced new and previous fraud cases by
submitting evidence, reading notes, and providing outcomes. Through customer
relations, I was able to enhance our banking reputation through good customer service
and knowledge, promoting excellent ratings on customer surveys.
My Role as a Financial Technology Representative at Concentrix was to assist and
Respond to guest inquiries, disputes, and issues to maintain guest
satisfaction's well as ,Assist in fraud prevention efforts by closely monitoring customer
accounts and reporting suspicious activity as required.
In my work environment I made it my main priority to Reduce wait times for customers
by efficiently handling high volumes of calls and resolving issues quickly.All while
,Maintaining strict adherence to compliance regulations, ensuring all transactions were
accurately processed and documented.This role has prepared me to provide a high level
of professional knowledge, develop relationships with client and perform the best
practices in order to provide exceptional service to customers.
At spectrum I Greeted customers and provided exceptional customer service.I Made it my main priority to Assist customers with product selection and inquiries.I also Helped customers find specific products, answered questions, and offer product advice .
At Liberty Dental, I provided skills such as pitching and upselling dental plans.I Used data entry skills to accurately document and input statements that pertained to
payment and outstanding balances.Furthermore, I effectively Responded to customers '
concerns and questions on a daily basis when dealing with their dental accounts.All
while Producing and providing monthly statements to customers and assisting with
related requests for information and clarification.Also, Teaming up with other
physicians, specialists, and dental providers to schedule clients for dental care, mainly
complex cases.
Customer support call volume and quality metrics