Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashenne’Ja Cannonier

Tampa

Summary

I am a Dynamic banking/customer service specialist with a proven track record excelling in customer support and compliance. Skilled in

financial reporting and adept at resolving complex issues with empathy. Enhanced customer satisfaction through effective

communication and attention to detail, contributing to a strong banking/customer service reputation and high customer survey ratingS.

Overview

7
7
years of professional experience

Work History

Banking Specialist

USAA
Tampa
02.2025 - 05.2025

My role as a banking specialist at USAA consists of servicing, opening, and closing

deposit accounts. Within that role, it was my responsibility to order, track, and dispute

teller checks also,

I successfully resolved complex customer complaints, demonstrating empathy and

professionalism throughout the process. To follow up, I made it my duty to use our

complaint capture tool to report customer complaints and dissatisfaction. Furthermore,

as a banking specialist, I made it my duty to abide by Regulation E and stay within

compliance while working with customers' finances, all while ensuring their financial

security is protected. In addition to my role, I filed disputes and stopped payments,

fraud, and non-fraud actions. I also serviced new and previous fraud cases by

submitting evidence, reading notes, and providing outcomes. Through customer

relations, I was able to enhance our banking reputation through good customer service

and knowledge, promoting excellent ratings on customer surveys.

Financial technology representative

Concentrix
Tampa
08.2024 - 02.2025

My Role as a Financial Technology Representative at Concentrix was to assist and

Respond to guest inquiries, disputes, and issues to maintain guest

satisfaction's well as ,Assist in fraud prevention efforts by closely monitoring customer

accounts and reporting suspicious activity as required.

In my work environment I made it my main priority to Reduce wait times for customers

by efficiently handling high volumes of calls and resolving issues quickly.All while

,Maintaining strict adherence to compliance regulations, ensuring all transactions were

accurately processed and documented.This role has prepared me to provide a high level

of professional knowledge, develop relationships with client and perform the best

practices in order to provide exceptional service to customers.

Sale Representive

Spectrum
Tampa
06.2024 - 08.2024

At spectrum I Greeted customers and provided exceptional customer service.I Made it my main priority to Assist customers with product selection and inquiries.I also Helped customers find specific products, answered questions, and offer product advice .

Customer Service Representative

Liberty Dental
Tampa
01.2018 - 03.2020

At Liberty Dental, I provided skills such as pitching and upselling dental plans.I Used data entry skills to accurately document and input statements that pertained to

payment and outstanding balances.Furthermore, I effectively Responded to customers '

concerns and questions on a daily basis when dealing with their dental accounts.All

while Producing and providing monthly statements to customers and assisting with

related requests for information and clarification.Also, Teaming up with other

physicians, specialists, and dental providers to schedule clients for dental care, mainly

complex cases.

Education

High School Diploma -

Winfree Charter Academy
Richards, TX

Skills

  • Account management
  • Regulatory compliance
  • Customer account servicing
  • Data processing

Customer support call volume and quality metrics

  • Membership Inquiries and Renewals Policy and Procedure Adherence
  • Providing Feedback Financial reporting
  • Call Center Operations Inputting data

Timeline

Banking Specialist

USAA
02.2025 - 05.2025

Financial technology representative

Concentrix
08.2024 - 02.2025

Sale Representive

Spectrum
06.2024 - 08.2024

Customer Service Representative

Liberty Dental
01.2018 - 03.2020

High School Diploma -

Winfree Charter Academy
Ashenne’Ja Cannonier
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