Kelly Manshack
Mechanicsville,VA
Summary
Productive, organized and reliable employee with excellent skills in customer service, accounting and administrative support. Talented and compassionate professional ready to tackle any responsibility with pleasant demeanor and attitude. Eight years experience in Medical and Business settings. Willing to take on new tasks with enthusiasm and considered a valuable and gifted team player.
Overview
2026
2026
years of professional experience
Work History
Director of Community Relations and Marketing
St. Mary’s Woods Retirement Community
Henrico, VA
05.2024 - Current
- Identified and cultivated strategic community relationships and executed events with area organizations.
- Built, leveraged and shared positive relationships and partnerships with various external and internal contacts and organizations.
- Worked closely with marketing management to develop and execute community relations activities.
- Collaborated with other department directors for cross-functional initiatives aimed at improving overall organizational performance.
- Directed the planning and execution of impactful events, raising awareness for key community issues.
- Created a supportive and inclusive work environment, resulting in positive workplace culture.
- Delivered presentations at hospitals, showcasing organizational successes and best practices in community relations.
- Improved public relations efforts by creating targeted messaging campaigns and engaging social media content.
- Established strong partnerships with local organizations, promoting collaboration for mutual benefit.
- Cultivated relationships with media outlets to increase visibility for community initiatives and events.
- Developed comprehensive budgets for various projects, ensuring responsible allocation of resources while achieving desired outcomes.
- Developed and executed quarterly rolling calendar of events.
- Marketed offerings and services to community.
- Stayed within budget for marketing expenses.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Built and strengthened industry partnerships to improve product placements.
Accounts Payable Coordinator
RRS Food Service
Ashland, VA
08 2023 - 04 2024
- Reviewed open purchase orders for integrity, accuracy and completeness of vendor information.
- Processed check disbursements and reconciled related ledger.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Matched purchase orders with invoices and recorded necessary information.
Office Manager
Daniels-Sadler Funeral Home & Crematory
Alliance, NC
01.2022 - 07.2023
- Maintained computer and physical filing systems.
- Established workflow processes and monitored daily productivity.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
Office Manager
Progreen Turf And Landscape
07.2021 - 01.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed payroll for 40+ employees each week of the month.
- Worked on insurance policy renewals.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Maintained electronic and physical filing systems.
- Responsible for maintaining accounts payable and receivable.
- Assisted with Manager and Company meetings.
Administrative Coordinator
Lucas Research
09.2017 - 07.2021
- Prepared detailed documents in adherence with administrative processes.
- Addressed questions and managed communications with patients and staff.
- Verified compliance with legal and medical insurance regulations.
- Collaborated in timely processing of billing and accounts receivables.
- Monitored and distributed incoming mail and prepared outgoing mail.
- Handled patient scheduling, check-in, check-out, and processing.
- Provided backup to all front desk positions as needed.
- Monitored front areas so that questions could be promptly addressed.
- Organized spaces/materials and provided support for internal and client-focused meetings.
- Detailed record keeping.
- Procedure ordering.
- Built and maintained relationships with all staff to keep work atmosphere pleasant and enjoyable.
Education
Bachelor of Science - Human Services
Wingate University
Wingate, NC05.2007
Skills
- Verbal and Written Communication
- Quality Assurance
- Report Preparation and Analysis
- Attention to Detail
- Documentation and Record Keeping
- Resolving Customer Complaints
- Team Building
- Friendly and Relatable
- Mail and Package Distribution
- Payroll Administration
- Honesty and Integrity
- Accounts Payable and Receivable
Graduate from Walt Disney Institute's Approach to Quality Service Course
Experienced dynamic learning processes presented in real time by Disney leaders and engaged with fellow professionals on how to give the best Quality Service to customers/clients. Explored a holistic perspective of how Disney leaders approach specific business topics, and learned how to apply these principles to my own career efforts.
Timeline
Director of Community Relations and Marketing
St. Mary’s Woods Retirement Community
05.2024 - Current
Office Manager
Daniels-Sadler Funeral Home & Crematory
01.2022 - 07.2023
Office Manager
Progreen Turf And Landscape
07.2021 - 01.2022
Administrative Coordinator
Lucas Research
09.2017 - 07.2021
Accounts Payable Coordinator
RRS Food Service
08 2023 - 04 2024
Bachelor of Science - Human Services
Wingate University