Summary
Overview
Work History
Education
Skills
Caregiver
Timeline
Generic

Kelly Marciano

Pompton Plains,NJ

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

30
30
years of professional experience

Work History

Sales and Service Distribution Associate

USPS
Pompton Plains, NJ
11.1994 - 11.2024
  • Kept up-to-date records of all transactions occurring within the facility such as receiving documents, picking tickets, invoices.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Collaborated with other departments such as customer service, sales, and accounting teams to resolve issues related to order fulfillment processes.
  • Made frequent adjustments to work plans to accommodate changing priorities.
  • Operated a variety of machinery and tools safely and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals

Supervisor/OIC

USPS
Fairview, NJ
11.2016 - 06.2017
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Trained new employees on company policies and procedures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Directed and supervised team of 15 employees in daily operations.

Education

High School Diploma -

Clifton High School
Clifton, NJ
06-1984

Some College (No Degree) - Psychology

County College of Morris
Randolph Township, NJ

Skills

  • Production scheduling
  • Resolving operational issues
  • Documentation skills
  • Managing deliveries
  • Prioritization
  • Recordkeeping requirements

Caregiver

  • My parents lived at Cedar crest for the last five years of their life. 2018-2023. During this time I had the honor and pleasure to be their full time caregiver; for both my father and mother. While taking care of my parents, I attained experience in all aspects of caring for the elderly. Over the years, I've enjoyed meeting and connecting with the other Cedar crest residents. I have also interacted with a number of exceptional, caring employees of Cedar crest.
  • Reference: Brian Cassidy, Sales Director Seabrook 732 876 9591
  • Reference: Dr Marzena Odorczuk, Totowa, NJ 973 595 8400

Timeline

Supervisor/OIC

USPS
11.2016 - 06.2017

Sales and Service Distribution Associate

USPS
11.1994 - 11.2024

High School Diploma -

Clifton High School

Some College (No Degree) - Psychology

County College of Morris

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Kelly Marciano