KELLY MARSHALL
Night Auditor
Wisconsin Dells,WI
Summary
Welcoming Night Auditor with 5.5 years of experience in customer service and financial reconciliation. Skilled at completing multiple tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level night auditor supervisor position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
NIGHT AUDITOR
Sundara Inn & Spa
11.2018 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
TRAINOR/CASHIER
Panera Bread
08.2015 - 09.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
DRIVER/OFFICE WORK
Kenosha Achievement Center
07.2000 - 07.2015
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Drove safely in various weather and road conditions to avoid accidents.
Shift LEADER
Chick-fil-A
07.1998 - 04.2003
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Enforced company policies and regulations with employees.
SCHOOL BUS DRIVER
Laidlaw Transit
08.1998 - 07.2001
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
Education
Associate Of Applied Science - Accounting And Business Management
Gateway Technical College
Kenosha, WI05.2013
Accomplishments
Made the Dean List
Certificats
SMALL BUSINESS
SUPERVISION
Timeline
NIGHT AUDITOR
Sundara Inn & Spa
11.2018 - Current
TRAINOR/CASHIER
Panera Bread
08.2015 - 09.2019
DRIVER/OFFICE WORK
Kenosha Achievement Center
07.2000 - 07.2015
SCHOOL BUS DRIVER
Laidlaw Transit
08.1998 - 07.2001
Shift LEADER
Chick-fil-A
07.1998 - 04.2003
Associate Of Applied Science - Accounting And Business Management
Gateway Technical College
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