Kelly Matthews
Baltimore,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Personal Loan Specialist
One Main Finanical
Towson, MD
01.2022 - 04.2023
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Assisted customers with completing loan applications and other paperwork.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Identified opportunities to cross-sell and upsell loan products to customers.
Warehouse Associate
Amazon.Inc
Nottingham, MD
01.2021 - 10.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Assembled pallets and crates for secure transportation of materials.
Department Manager
Bi Rite Supermarket
04.2017 - 08.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Maintained cleanliness and overall upkeep of the department
- Train and educate new team members to meet optimal demands
Office Assistant/CSR
Bi Rite Supermarket
Baltimore, MD
10.2013 - 04.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Streamlined daily reporting information entry for efficient record keeping purposes
- Counted cash in registers at beginning and end of shifts
- Trained as cashier and provided backup coverage to provide customers with optimal support
- Accepted payments for money orders, lottery and bill pay.
Education
Associate of Science - Finance
University of Baltimore
Baltimore, MD12.2025
Associate of Arts - Business Administration
Community College of Baltimore County
Essex05.2023
Skills
- Application Review
- Customer Relations
- Creditworthiness Determination
- Product Education
- Complaint Handling
- Income Evaluation
- Credit History Review
- Attention to Detail
- Cash Handling
- Oral and Written Comprehension
- Customer Service
- Data Entry
Timeline
Personal Loan Specialist
One Main Finanical
01.2022 - 04.2023
Warehouse Associate
Amazon.Inc
01.2021 - 10.2021
Department Manager
Bi Rite Supermarket
04.2017 - 08.2020
Office Assistant/CSR
Bi Rite Supermarket
10.2013 - 04.2017
Associate of Science - Finance
University of Baltimore
Associate of Arts - Business Administration
Community College of Baltimore County