Kelly Matthews
Baltimore,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Personal Loan Specialist
One Main Finanical
01.2022 - 04.2023
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Assisted customers with completing loan applications and other paperwork.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Identified opportunities to cross-sell and upsell loan products to customers.
Warehouse Associate
Amazon.Inc
01.2021 - 10.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Assembled pallets and crates for secure transportation of materials.
Department Manager
Bi Rite Supermarket
04.2017 - 08.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Maintained cleanliness and overall upkeep of the department
- Train and educate new team members to meet optimal demands
Office Assistant/CSR
Bi Rite Supermarket
10.2013 - 04.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Streamlined daily reporting information entry for efficient record keeping purposes
- Counted cash in registers at beginning and end of shifts
- Trained as cashier and provided backup coverage to provide customers with optimal support
- Accepted payments for money orders, lottery and bill pay.
Education
Associate of Science - Finance
University of Baltimore
Baltimore, MD12.2025
Associate of Arts - Business Administration
Community College of Baltimore County
Essex05.2023
Skills
- Application Review
- Customer Relations
- Creditworthiness Determination
- Product Education
- Complaint Handling
- Income Evaluation
- Credit History Review
- Attention to Detail
- Cash Handling
- Oral and Written Comprehension
- Customer Service
- Data Entry
Timeline
Personal Loan Specialist
One Main Finanical
01.2022 - 04.2023
Warehouse Associate
Amazon.Inc
01.2021 - 10.2021
Department Manager
Bi Rite Supermarket
04.2017 - 08.2020
Office Assistant/CSR
Bi Rite Supermarket
10.2013 - 04.2017
Associate of Science - Finance
University of Baltimore
Associate of Arts - Business Administration
Community College of Baltimore County
Similar Profiles
Trinity ScottTrinity Scott
Personal Loan Specialist at One Main FinanicalPersonal Loan Specialist at One Main Finanical
Thea TouchetThea Touchet
Assistant Manager at One Main FinanicalAssistant Manager at One Main Finanical
Andrew WierAndrew Wier
Technical Product Manager at One Main FinanicalTechnical Product Manager at One Main Finanical
MELISSA BUSSMELISSA BUSS
Loan Sales Executive at One Main FinanicalLoan Sales Executive at One Main Finanical
Geron BrooksGeron Brooks
Substitute Teacher, Relay Elementary School at Kelly EducationSubstitute Teacher, Relay Elementary School at Kelly Education