Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly McFarland

Waterloo,NE

Summary

Dedicated and empathetic service leader with over 20 years of experience in high-level client relations, clinic management, and personalized coaching in the health and wellness industry. Expert in active listening with a proven ability to translate complex client needs into actionable solutions that drive satisfaction and long-term loyalty. A natural communicator and problem-solver, I specialize in building referral-based businesses by fostering trust and maintaining a patient-centered approach in every interaction.

Overview

2027
2027
years of professional experience
1
1
Certification

Work History

Equine Assisted Learning Coach

Heartland Equine Therapeutic Riding Academy
Gretna, NE
01.2026 - Current

Design and lead equine-partnered, ground-based programs that foster personal growth and help clients cultivate self-awareness through experiential learning.

Certified Personal Trainer, Posture Specialist

Align Inc.
Waterloo, NE
2004 - Current
  • Advanced certification as an Egoscue Practitioner with over 20 years of experience, specializing in posture alignment and corrective exercise to improve client mobility.
  • Conduct in depth consultations using motivational interviewing to identify the root cause of client symptoms and dysfunctions.
  • Assess client posture, gait, and movement mechanics in order to create customized corrective exercise programs based on the clients musculoskeletal imbalances and movement dysfunctions.
  • Update weekly exercise prescription to progress client at appropriate pace.
  • Demonstrate proper form and technique to prevent injury.
  • Provide in person and virtual care.

Certified Life Coach

Align Inc.
Waterloo, NE
06.2007 - Current
  • Empower clients to set SMART goals with customized action plans and regular follow-up sessions.
  • Co-facilitated coach training courses.
  • Progress clients by addressing limiting beliefs, reframing negative thought patterns, and fostering a growth mindset.
  • Promote work-life balance for clients through tailored strategies focusing on time management, stress reduction, and self-care practices.
  • Coach and Consult with clients experiencing chronic pain and physical limitations, empowering them to make sustainable lifestyle changes.

Owner, Clinic Director

Egoscue of Portland
Portland, OR
05.2006 - 05.2024
  • Developed and maintained strong relationships with clients, healthcare practitioners and the community resulting in repeat business and referrals.
  • Mentored staff members on best practices in customer service, exercise protocols and communication techniques, which led to increased client retention and sales.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Saw 12 clients per week while operating as clinic director.

Clinic Director

Egoscue Inc.
San Diego, CA
01.2005 - 05.2006
  • Collaborated with executive leadership on strategic planning efforts aimed at long-term growth and sustainability of the clinic facility.
  • Boosted clinic''s reputation, establishing relationships with local healthcare providers and organizations.
  • Streamlined clinic operations for increased efficiency.
  • Developed and implemented patient care protocols to enhance service delivery and satisfaction.
  • Facilitated regular staff meetings for effective communication, continuous learning, problem-solving, goal-setting, and progress monitoring.
  • Saw 25 clients per week while also managing therapy operations.

Education

Bachelor of Science in Veterinary Science - Completed 118 Hours

University of Nebraska
Lincoln, Nebraska

Skills

    High-Touch Customer Service

    Expert Communication

    Clinical Excellence

    Relationship Management

    Complex Problem Solving

    Coaching & Facilitation

Certification

  • Certified Personal Trainer, World Instructor Training School, 2003 - Present
  • CPR/AED Certified,Red Cross, 2003 - Present
  • Egoscue Method PAS1 and PAS2 Certified, Egoscue Institute, May 2004
  • Certified Life Coach, Coach Training World, 2007 - Present
  • The Egoscue Method Master Instructor, Egoscue Institute, May 2010 - 2024
  • Completed Landmark Worldwide Forum and Advanced Course 2019
  • Completed Landmark Worldwide 6 mo. Self Expression and Leadership Program 2020
  • Trauma informed coach training 2022

Timeline

Equine Assisted Learning Coach

Heartland Equine Therapeutic Riding Academy
01.2026 - Current

Certified Life Coach

Align Inc.
06.2007 - Current

Owner, Clinic Director

Egoscue of Portland
05.2006 - 05.2024

Clinic Director

Egoscue Inc.
01.2005 - 05.2006

Certified Personal Trainer, Posture Specialist

Align Inc.
2004 - Current

Bachelor of Science in Veterinary Science - Completed 118 Hours

University of Nebraska
Kelly McFarland