Kelly McGinnis
Summary
Adept at navigating high-pressure environments, I elevated guest experiences through expert wine and food pairing with impeccable service. My strong communication and detail-oriented approach enhanced team performance and customer satisfaction. Demonstrating exceptional customer service and food safety knowledge, I consistently maintained excellence in fine dining settings. Knowledgeable in mixed drinks and bar service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Fine Dining Server
Boatyard
11.2018 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Fine Dining Server
Kaluz Restaurant
12.2017 - 11.2018
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Cocktail Server
Timpano Chophouse
12.2016 - 12.2017
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Education
Bachelor of Science - Business
Florida Gulf Coast University
Fort Myers, FL05.2016
Skills
- Strong Communication Skills
- Detail Oriented
- Exceptional customer service
- Tableside Etiquette
- Flexible Schedule
- Fine dining experience
- Food safety understanding
TRANING
Flightess Business Aviation
Hospitality
May 2024
Aircare International FACTS
Emergency Procedures Training
May 2024
Aircare International FACTS
Gulfstream Evacuation Crew
Member Training
May 2024
Aircare International FACTS
AHA CPR/ AED& First Aid
May 2024
Aircare International FACTS
AIRECRAFT EXITS
- Gulfstream GII, GIII, GVI, GV, G550, G650
- Hawker Exit
- Type II Citation OWE
- Falcon 7X, 8X, 900, 2000
- Challenger/Global
- Learjet 45/55/60
Timeline
Fine Dining Server
Boatyard
11.2018 - Current
Fine Dining Server
Kaluz Restaurant
12.2017 - 11.2018
Cocktail Server
Timpano Chophouse
12.2016 - 12.2017
Bachelor of Science - Business
Florida Gulf Coast University
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