Kelly McGowan
Chemung,NY
Summary
Effective Program Manager, skilled in program planning and relationship building. Achieved significant program improvements through data analysis and process optimization, enhancing program effectiveness. Proven ability to mentor teams and foster community outreach, driving successful job placement initiatives and participant engagement.
Overview
6
6
years of professional experience
Work History
Emerging Workforce Program Manager
CSS Workforce New York
11.2021 - Current
- Leads program initiatives to increase participation and enhance workforce development and training effectiveness.
- Implements program improvements for continuous program improvements and growth,
- Developed program tracking to monitor various aspects of data such as participant work readiness, employment and education participation and outcomes.
- Developed partnerships with local businesses and trade unions to expand job placement opportunities.
- Analyzes program data to identify trends and inform decision-making processes.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Youth Navigator
CSS Workforce New York
10.2019 - 11.2021
- Mentored junior navigators, fostering skill development and ensuring adherence to safety protocols.
- Established standard operating procedures for navigation processes, enhancing consistency across the team.
- Achieved significant reductions in navigational errors through rigorous training and adherence to best practices.
- Facilitated cohorts to train participants on job readiness skills and career advancement strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Master of Arts - Management
Keuka College
Penn Yan, NYBachelor of Arts - Community & Human Services
SUNY Empire State College
Corning, NYSkills
- Problem-solving
- Process improvement
- Detail-oriented
- Strategic planning
- MS office applications
- Attention to detail
- Relationship building
- Performance monitoring
- Community outreach
Professional Affiliations
Schuyler County Youth Board
Secretary
February 2022 to present
Timeline
Emerging Workforce Program Manager
CSS Workforce New York
11.2021 - Current
Youth Navigator
CSS Workforce New York
10.2019 - 11.2021
Master of Arts - Management
Keuka College
Bachelor of Arts - Community & Human Services
SUNY Empire State College
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