KELLY MCKAY

Evaluated candidates in various elections, on three occasions.

Composed doctor letters, letters of medical necessity, and other letters needed by patients to obtain permission for time off work for surgeries.

Completed health care provider certification forms for surgery patients.

Interfaced with surgeon liaison to obtain doctor signatures on letters and forms.

Communicated with patients, FMLA providers and insurance companies to see patient claims through to completion.

Trained new staff on FMLA procedures and best practices for efficient claims processing.

Monitored paid time off activity and entered data into ADP. Processed requests for time off through ADP.

Posted customer payments.

Compared bank statements to company receipts for accuracy.

Reviewed company policy and suggested modifications.

Reorganized book rooms at two thrift stores.

Weeded out objectionable materials and presented them to the front desk.

Contacted truck drivers to sign them up for our services.

Obtained loads for truck drivers to ship, and negotiated prices.

Was the go-to person to contact for questions about job duties, and answered questions for dozens of coworkers.

Composed training documents.

• Provided exceptional customer service and technical support for clients and customers. Developed software as required and performed software maintenance and repair.
• Utilized electronic remittance advice files and electronic medical claim files.
• Initiated and managed the processing of paper EOB conversion to electronic files.
• Resolved issues reported by clients.
• Collaborated with internal and external customers, vendors and other entities to design software enhancements and resolve issues. Scheduled, hosted, and participated in numerous meetings to this end and communicated numerous times via phone, email, and Zoom.
• Complied with HIPAA and other privacy laws when handling medical and other private data.
• Managed my projects using SalesForce.

• Designed, implemented, tested, and debugged C programs in the DDP/SQL subscriber management package. Utilized the UNIX operating system and the Nonstop SQL database. Interfaced with SQL database using embedded SQL, SQLCI, Analyst Tool, and scripting.
• Compiled and debugged application programs on a Tandem computer with Guardian operating system and utilized Visual Inspect and line item Inspect debuggers.
• Interfaced between client and server sides of application using Pathway. Interfaced to client AWD application from DDP/SQL using XML.
• Wrote project designs and oversaw implementation. Identified necessary changes to the database, along with changes to programs, and identified any database conversion steps necessary. Worked with software teams to complete the design, coding and testing phases of several projects.
• Reviewed project requirements and specifications to meet functionality and design needs. Determined tasks and schedules to meet project timelines.
• Acted as technical lead for projects that interlocked DDP/SQL with DDP Financials package. Wrote designs, managed development phase and participated in implementation.
• Worked closely with internal customers, including quality assurance and technical publications, reviewing test plans and technical documentation for completeness.
• Planned, developed, and implemented new and existing programs. Performed programming required to ensure effective and efficient control systems.