Kelly McStravick
Rockford,IL
Summary
Dynamic Field Operations Advisor with a proven track record at Landstar Transportation Logistics, enhancing operational efficiency and logistics collaboration. Skilled in process planning and coordination, I developed training materials and streamlined workflows, fostering collaboration across teams. Adept at problem-solving and communication, I drive improvements that elevate service delivery and client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Field Operations Advisor, Business Capacity Owners
Landstar Transportation Logistics
2021 - 06.2025
- Analyzed operational workflows to identify inefficiencies and recommend process improvements.
- Perform written and oral reviews with our operators on a 45 and 90 day basis to measure gross/net revenue.
- Developed training materials for new hires, focusing on operational best practices and compliance standards.
- Execute drug and alcohol testing to operators on a quarterly basis.
- Monitor any inactivity to identify any potential problems.
- handled 20 -m30 day to day inbound calls from new and existing Operators, outbound calls daily as needed to handle any issues or concerns.
Safety Officer
Landstar Transportation Logistics
2018 - 2021
- Conducted regular safety inspections to identify hazards and ensure compliance with regulations.
- Enforced safety training sessions for Business Capacity Owners, enhancing awareness and adherence to safety protocols.
- Assisted in emergency response plans to prepare staff for potential incidents.
- Monitored Business Capacity Owners FMCSA points and Safety records to maintain safe operational standards for Landstar.
- Conducted safety audits to identify potential hazards and ensure compliance with regulations.
- Investigated accidents to determine root causes and recommend corrective actions.
Agent Development, Advisor
Landstar Transportation Logistics
2016 - 2018
- Managed customer inquiries to ensure timely resolution and satisfaction.
- Processed transactions efficiently using company-specific software systems.
- Collaborated with team members to improve service delivery standards.
- Assisted in training new agents on operational procedures and tools.
- Assisted in training new agents on systems and best practices for efficiency.
- Developed effective relationships with clients, fostering loyalty and repeat business.
- Informed clients of policies and procedures.
- Conducted regular performance reviews with team members to identify areas for development.
Business Development-Carrier Services Coordinator
Landstar Transportation Logistics
2011 - 2016
- Delivered packages efficiently, ensuring timely and accurate deliveries to clients.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Managed route planning to optimize delivery schedules and minimize delays.
- Communicated effectively with customers regarding delivery status and any issues encountered.
Education
No Degree - Marketing Management
Rock Valley College
Rockford, ILSkills
- Operational efficiency
- Logistics collaboration
- Performed quality work with minimal supervision
- Process planning
Timeline
Field Operations Advisor, Business Capacity Owners
Landstar Transportation Logistics
2021 - 06.2025
Safety Officer
Landstar Transportation Logistics
2018 - 2021
Agent Development, Advisor
Landstar Transportation Logistics
2016 - 2018
Business Development-Carrier Services Coordinator
Landstar Transportation Logistics
2011 - 2016
No Degree - Marketing Management
Rock Valley College
Similar Profiles
Marcus DixonMarcus Dixon
Owner/Operator Truck Driver at Landstar Transportation LogisticsOwner/Operator Truck Driver at Landstar Transportation Logistics
Jim RobertsJim Roberts
Freight Broker at Landstar Transportation LogisticsFreight Broker at Landstar Transportation Logistics
Colleen CarrollColleen Carroll
Invoice Auditor at Landstar Transportation LogisticsInvoice Auditor at Landstar Transportation Logistics
Jesus YeverinoJesus Yeverino
Warehouse Forklift Operator at Midwest Refrigerated ServicesWarehouse Forklift Operator at Midwest Refrigerated Services
LORENSA MUNIZLORENSA MUNIZ
Office Manager at Park City DentalOffice Manager at Park City Dental