Kelly Melancon
Hebert’s Pharmacy
Breaux Bridge,LA
1
Certification
12
years of professional experience
Dynamic pharmacy manager with a proven track record at Hebert’s Pharmacy, excelling in customer service and team leadership. Expert in medication dispensing and compliance, I enhanced operational efficiency and trained staff, ensuring high-quality service. Strong decision-making and problem-solving skills contributed to optimal inventory management and patient satisfaction.. Experienced in processing medication claims to insurances.
Work History
Manager
12 Years- Updated & maintained patient profiles daily
- Processed 200 + insurance claims a day effectively
- Assisted pharmacists with patient consultations, providing medication information and answering inquiries.
- Maintained compliance with health regulations and safety standards throughout pharmacy operations.
- Trained new staff on pharmacy procedures, enhancing team efficiency and knowledge retention.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Managed inventory levels to ensure optimal stock availability and reduce waste.
- Prepared and dispensed medications accurately per prescriptions and regulatory requirements.
Education
Cpt - Pharmacy Technician
Skills
Processed insurance claims with accuracy
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Customer service
Team leadership
Certification
Certified Pharmacy Technician- CPT
CPR certification
Immunization certification
Timeline
Manager
Hebert’s Pharmacy
12.2013 - 12.2025Read More
Remington College
Cpt from Pharmacy Technician
Read More