Kelly Metcalf
Naples
Summary
Dynamic bartender with a strong focus on customer service, creative mixology, and reliable teamwork. Committed to enhancing guest experiences through personalized service and engaging interactions.
Overview
10
10
years of professional experience
Work History
Bartender
Bayfront Inn 5th Avenue
Naples, FL
03.2025 - Current
- Prepared and served a variety of beverages in high-pressure environment.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted in inventory management by tracking stock levels and placing orders.
- Developed rapport with guests, enhancing overall customer experience through personalized service.
- Trained new bartenders on menu offerings, cocktail preparation, and customer interaction techniques.
- Managed cash register operations, ensuring accurate transactions and end-of-shift reconciliation.
- Implemented creative drink specials that increased bar sales during peak hours.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
K-Rico Mexican Grill/Cabana Bar
Naples, FL
01.2023 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Hyatt House 5th Avenue
Naples, FL
05.2021 - 01.2023
- Collaborated with kitchen staff to coordinate food and beverage pairings for events.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Boosted beverage sales, designing and promoting range of signature cocktails.
Bartender
Naples Beach Hotel & Golf Club
Naples, FL
03.2016 - 05.2021
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Education
Associate of Arts - Journalism
Parkland College
Champaign, IL05-2007
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Responsible alcohol service
- Payment processing
- Customer service expertise
- Complex Problem-solving
- Cash register operation
- Menu memorization
- Alcohol awareness
- Food service
- Beverage preparation
- Classic cocktails
- Changing beer kegs
- Health codes compliance
- Creative mixology
- Aloha POS
- Maintaining a clean bar
- Cash and credit transactions
- Identification verification
- Craft cocktail preparation
- Safe serving practices
Timeline
Bartender
Bayfront Inn 5th Avenue
03.2025 - Current
Bartender
K-Rico Mexican Grill/Cabana Bar
01.2023 - 03.2025
Bartender
Hyatt House 5th Avenue
05.2021 - 01.2023
Bartender
Naples Beach Hotel & Golf Club
03.2016 - 05.2021
Associate of Arts - Journalism
Parkland College