Kelly Michael

• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Operated hand tools and power equipment according to company safety procedures.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Established positive customer relationships by providing punctual, cost-effective solutions.
• Followed safety procedures to avoid injuries in field.
• Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
• Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
• Managed on-site and off-site installation, repair, maintenance, and test tasks.
• Discussed and recommended service options with customers and explained costs involved.
• Provided technical support to troubleshoot, repair and maintain product functions.

• Enhanced production efficiency by conducting routine maintenance on coater equipment.
• Completed detailed documentation of daily production logs, noting any issues or deviations from standard operating procedures.
• Assisted in inventory management, ordering supplies as needed to ensure timely completion of projects.
• Demonstrated commitment to quality assurance by following established guidelines for testing coated materials and reporting any discrepancies.
• Collaborated with team members to troubleshoot coater issues and implement corrective actions when necessary.

Field service representative, traveling the nation, taking care of manufacture, problems, and issues in the field, including testing along with every corrective measure.