Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Michalowitz

Milwaukee,WI

Summary

Accomplished Flight Attendant offering over 9 1/2 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Overview

15
15
years of professional experience

Work History

Flight Attendant

American Airlines
02.2014 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.

Server

Paddock Club Elkhart Lake
06.2011 - 01.2014
  • Delivered exceptional service in a high volume restaurant with efficiency and professionalism.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

English Teacher

New York English School
01.2012 - 05.2013
  • Prepared and implemented lesson plans covering required course topics.
  • Led interesting and diverse group activities to engage students in course material.
  • Prepared comprehensive English curriculum for multiple classes.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • Kept classroom organized, clean, and safe for students and visitors.

Server/Bartender

Log Jam Bar And Eatery
03.2009 - 05.2011
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

BBA - Business Administration And Management

University of Wisconsin- Stout
Menomonie, WI
05.2011

Skills

  • Conflict Mediation
  • Issue Resolution
  • Adult AED and CPR
  • Airline Operations
  • Crew Coordination
  • Aviation Regulations
  • Food and Beverage Service
  • Safety Procedures
  • Aircraft Safety Checks
  • Passenger Care
  • Boarding Coordination
  • Crew Resource Management

Timeline

Flight Attendant

American Airlines
02.2014 - Current

English Teacher

New York English School
01.2012 - 05.2013

Server

Paddock Club Elkhart Lake
06.2011 - 01.2014

Server/Bartender

Log Jam Bar And Eatery
03.2009 - 05.2011

BBA - Business Administration And Management

University of Wisconsin- Stout

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Kelly Michalowitz