Kelly Michel
Miami,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
Work History
Manager
Lotus house Thrift
Miami , FL
12.2019 - 11.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for data , receipts, and cash
- Coached, mentored and trained team members in order to improve their job performance.
Customer Service Representative
Public Storage
Miami, Florida
11.2017 - 08.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
King High School
Tampa, FL06-2016
Skills
- Marketing
- Innovation management
- Cross-functional team management
- Verbal and written communication
Timeline
Manager
Lotus house Thrift
12.2019 - 11.2024
Customer Service Representative
Public Storage
11.2017 - 08.2018
High School Diploma -
King High School