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Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Knowledgeable and dedicated customer service professional with extensive experience in Mortgage/Title industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


  Assisted organizations in delivering services to vulnerable populations. Supported clients in assessing needs and planning for available options. Communicated effectively to coordinate resources and meet individual requirements. Complied with HIPAA policies to maintain confidentiality.
  Demonstrated expertise in problem-solving and decision-making by assessing situations and identifying effective solutions.
  Ensured meticulous attention to detail for precise and compliant documentation.
  Demonstrated strong organizational and time management skills to effectively prioritize tasks and meet deadlines.
  Facilitated virtual meetings using Zoom and Google Meet. Supported team collaboration through effective communication platforms. Assisted in organizing online discussions to enhance project outcomes.
  Utilized Microsoft Word, Excel, and PowerPoint to support daily administrative tasks and document preparation.
  Assisted customers by providing exceptional service and support in a customer-focused environment. Resolved inquiries and managed accounts effectively while building strong relationships. Collaborated with team members to achieve positive outcomes in fast-paced settings.
  Assisted customers by providing clear communication and active listening skills. Supported problem-solving efforts to address customer inquiries effectively. Contributed to positive customer experiences through tailored service approaches.


Qualified Customer Service Representative with 18 years of experience in a fast-paced professional call center and office setting. As a customer service representative, I've worked in different departments all dealing with high call volumes, computers, telephones data entry and chat support. I've experienced an inbound/outbound call setting helping with customers' needs and wants providing the best satisfaction as required. I have excellent communication skills as well as problem-solving skills. I've handled financial billing, banking, credit cards, mortgage loans and auto loans. During my down time from work, I attended the University of Phoenix for Psychology. Also completed a certification for Pharmacy Technician. I'm very motivated and always eager to get my job and providing nothing but the best in my work ethics and
performance.
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.
Helpful Member Service Representative diffusing volatile customer situations, the generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.
Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering many years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders, and cross-selling products.
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

A strong background in administrative support and customer service. Adept at managing office documentation, assisting staff and clients, coordinating schedules, and maintaining organized systems that improve workflow. Recognized for strong attention to detail, professionalism, and the ability to create a positive experience for both internal teams and the public.

Kelly Middleton

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Member Service Representative

Front Desk Receptionist

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Bachelor of Business Management -

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Member Service Representative

Front Desk Receptionist

Bachelor of Business Management -

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