Kelly Miller
Freeport
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Driver
Uber Eats
Freeport, Fl
09.2025 - Current
- Delivered food orders efficiently while maintaining high-quality service standards.
- Navigated using GPS technology to optimize delivery routes and reduce wait times.
- Communicated effectively with customers regarding order status and estimated delivery times.
- Ensured timely pickups from restaurants, coordinating with staff for seamless operations.
- Managed multiple deliveries simultaneously while maintaining attention to detail and safety protocols.
- Provided feedback on delivery processes, contributing to service improvement initiatives.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
Uber Eats
Harbor City, CA
11.2024 - 09.2025
- Verified order accuracy before delivery to enhance customer satisfaction.
- Adapted quickly to changing traffic conditions and weather impacts on deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
PCA
Family Connect Memory Care
Torrance, CA
03.2024 - 10.2024
- Assisted residents with daily living activities, enhancing their comfort and well-being.
- Implemented individualized care plans, ensuring personalized support for each resident's needs.
- Monitored resident health and reported changes to nursing staff promptly.
- Facilitated recreational activities, promoting social engagement among residents.
- Maintained cleanliness and organization of living spaces, contributing to a safe environment.
- Adapted quickly to changing resident needs, demonstrating flexibility in care delivery.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Housekeeper
Hampton Inn By Hilton
Niceville, FL
05.2022 - 07.2023
- Maintained cleanliness and organization in guest rooms, ensuring high standards of hygiene.
- Executed daily cleaning schedules, adapting to changing priorities and guest requests.
- Utilized appropriate cleaning products and techniques for various surfaces and materials.
- Reported maintenance issues promptly to ensure timely resolution and guest satisfaction.
- Collaborated with team members to improve workflow efficiency during peak periods.
- Conducted inventory checks on cleaning supplies, ensuring adequate stock levels were maintained.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
Dietary Aide
Valley Behavioral Health Sys
Barling, AR
05.2019 - 10.2020
- Prepared and served nutritious meals according to dietary guidelines and individual patient needs.
- Monitored food safety standards, ensuring compliance with health regulations during meal preparation.
- Collaborated with kitchen staff to streamline food service processes, enhancing efficiency in meal delivery.
- Assisted in dietary assessments, contributing to personalized nutrition plans for patients.
- Maintained clean and organized workstations, promoting a safe food handling environment.
- Trained new team members on proper food preparation techniques and safety protocols.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Co-dept Head Garden
Home Depot
Billings, MT
03.2006 - 08.2007
- Led departmental initiatives to enhance operational efficiency and team performance.
- Developed strategic plans aligning departmental goals with organizational objectives.
- Oversaw staff development programs, fostering professional growth and skills enhancement.
- Conducted performance reviews, providing constructive feedback to enhance team productivity.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Psychology
Post University
Waterbury, CT08-2025
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
Certification
Certified training in CPR/ AED/ First Aid for Adult/ Child/ Infant completed on September 20, 2024 in the state of California
Timeline
Delivery Driver
Uber Eats
09.2025 - Current
Delivery Driver
Uber Eats
11.2024 - 09.2025
PCA
Family Connect Memory Care
03.2024 - 10.2024
Housekeeper
Hampton Inn By Hilton
05.2022 - 07.2023
Dietary Aide
Valley Behavioral Health Sys
05.2019 - 10.2020
Co-dept Head Garden
Home Depot
03.2006 - 08.2007
Bachelor of Science - Psychology
Post University