Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Monroe

Raleigh,NC

Summary

Proven leader in law enforcement and business management, leveraging complex problem-solving and strong communication skills to drive results. As a Police Officer and Detective, significantly reduced crime rates and enhanced community trust. As a Franchise Owner, increased customer loyalty through strategic marketing and staff training. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

28
28
years of professional experience

Work History

Professional Pet Sitter

Self Employed
01.2019 - Current
  • Ensured pet safety by adhering to strict guidelines for exercise, feeding, and medication administration.
  • Handled emergency situations calmly and professionally while coordinating appropriate veterinary care when necessary.
  • Enhanced client satisfaction by providing personalized and attentive care to their pets.
  • Maintained detailed records of each pet''s needs, preferences, and behaviors for future reference.
  • Administered medications as instructed by pet owners or veterinarians, monitoring pets for any adverse effects or reactions.

Franchise Owner

Fetch! Pet Care
08.2006 - 12.2019
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor and overhead costs effectively to maintain business profitability.
  • Managed day-to-day business operations.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
  • Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.

Police Officer

Carrboro Police Department
08.1996 - 08.2008
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Answered emergency calls for help from citizens and business owners.
  • Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
  • Testified effectively in court, contributing to successful prosecutions of offenders.
  • Conducted preliminary investigations at scenes of major crimes.
  • Assisted in special investigations and crime prevention programs.
  • Proactively began a Domestic Violence Program within our Department
  • Served as a School Resource Officer and worked closely with students and staff to provide safety on campus
  • Developed and implemented a school response to active shooters on campus as well as training and drills for students and staff

Police Detective

Carrboro Police Department
01.2004 - 03.2008
  • Interrogated suspects using appropriate interview techniques to obtain crucial information for case resolution.
  • Assisted victims of crimes by providing resources for support services and ensuring their rights were protected throughout the investigation process.
  • Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
  • Conducted surveillance operations for intelligence gathering, leading to successful apprehension of suspects.
  • Obtained and served search warrants related to ongoing cases.
  • Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
  • Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
  • Sent specimens to labs and ran fingerprints through databases to identify individuals of interest.
  • Worked closely with Sexual Assault victims and assisted with resources and follow-up agencies
  • Investigated crimes involving juvenile victims and perpetrators

Education

Bachelor of Arts - Criminal Justice

University of North Carolina At Wilmington
Wilmington, NC
12.1996

Skills

  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Surveillance techniques
  • Legal knowledge
  • Patience and Persistence

Timeline

Professional Pet Sitter

Self Employed
01.2019 - Current

Franchise Owner

Fetch! Pet Care
08.2006 - 12.2019

Police Detective

Carrboro Police Department
01.2004 - 03.2008

Police Officer

Carrboro Police Department
08.1996 - 08.2008

Bachelor of Arts - Criminal Justice

University of North Carolina At Wilmington

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Kelly Monroe