KELLY MOORE
Nashville,TN
Summary
Results - oriented kitchen and bath designer uses experience, knowledge and problem solving skills to create unique and innovative design solutions. Highly committed with hardworking mentality to maintain quality of services and products. Dedicated to staying current on latest industry trends and developments.
Specialized Knowledge 2020 Design Technology & 2020 Insight | SharePoint | Microsoft Suite & Teams | Salesforce | Zoho | Freshdesk Ticketing | Manage More | X-Data Management | Customer response | Documentation & reporting
Overview
15
15
years of professional experience
Work History
Senior Kitchen and Bath Designer
ProSource Of Nashville
11.2022 - Current
- Designed floor plans, elevations, 3D perspective views, and material selection for review and presentation.
- Illustrated visual concepts during client presentations through detailed plans and sketches using 2020 technology softwear.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
Client Services Manager
Informa Markets
03.2022 - 10.2022
- Managed 30 on-site temporary associates for operations department including training and daily assignments
- Led four outbound call campaigns verifying 800 booths for approval process resulting in fewer onsite personnel and labor hours needed
- Organized daily workflow and staffing to provide optimal service
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices, and facilitation of proactive work environment in remote setting
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Director of Customer Care
Kabinart
09.2019 - 02.2022
- Established and wrote playbook for associate responsibilities and implemented team calendar for effective deadline reporting
- Identified and built-out daily reporting metrics improving overall daily data entry by 40%
- Increased first time call resolution 65% through effective coaching, mentoring, and training staff focusing on soft skills.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Director of Dealer Sales
Timberland Cabinetry
11.2018 - 08.2019
- Developed and launched dealer-based sales program partnering with outside sales agencies
- Grew program from $38k to $212k in monthly sales
- Developed and implemented start to finish order process including post sale support with emphasis in client satisfaction.
Customer Service Design and Training Specialist
Masterbrand Cabinets, Inc
10.2008 - 04.2018
- Partnered with brand leaders, marketing, and training teams to review concept implementation of new products, systems, and soft skills training approaches increasing overall sales 25% in single quarter
- Executed new employee orientation, on-boarding, product launch training and continued product education training for multiple site locations, while promoting current business initiatives
- Served as team coordinator monitoring daily workloads while developing professional 2020 design presentations to creatively communicate design intent
- Designs allowed direction for end consumer purchasing and ease of dealer sale while working within budget limitations, appliance specifications and construction constraints.
Education
Bachelor of Fine Arts - Interior Design
The International Academy of Design and Technology
2005
Skills
- Customer Needs Assessments
- Visual Design
- Project Management
- Proficiency in 2020 Design Technology
- Product Specifications
Timeline
Senior Kitchen and Bath Designer
ProSource Of Nashville
11.2022 - Current
Client Services Manager
Informa Markets
03.2022 - 10.2022
Director of Customer Care
Kabinart
09.2019 - 02.2022
Director of Dealer Sales
Timberland Cabinetry
11.2018 - 08.2019
Customer Service Design and Training Specialist
Masterbrand Cabinets, Inc
10.2008 - 04.2018
Bachelor of Fine Arts - Interior Design
The International Academy of Design and Technology
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