KELLY MOORE
Wichita,KS
Summary
Hardworking and reliable. Focused on going above and beyond to support team and serve customers. Trained in customer service and offering top-notch abilities. Motivated to continue to learn and grow.
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Overview
18
18
years of professional experience
Work History
Freight Handler, Receiving Men’s Department Lead,
Kohl's
08.2013 - 08.2023
- Loaded and unloaded trucks manually or using Material Handling Equipment (MHE)
- Separated product by SKU, product number, or quantity and broke down pallets
- Transported items within warehouse using equipment such as hand trucks, pallets jacks, and forklifts
- Labeled boxes and prepared freight for shipment
- Organized stock from the loading dock to smoothly transport to the correct location
- Read from pick lists and accurately located products.
Customer Service Associate
Marriott
10.2017 - 07.2019
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Made hotel reservations worldwide.
Receptionist
Zepick Cardiology
03.2010 - 05.2017
- Used clerical abilities to support needs of office staff and back up administrative team members
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Accepted incoming mail and packages and routed to appropriate staff
- Followed established procedures to protect sensitive and confidential information from unauthorized release
- Updated and managed digital and physical office records
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Called customers and vendors to set up appointments and obtain information for senior staff
- Picked up, organized, and wiped down reception regularly to keep area professional and clean
- Managed incoming and outgoing mail and deliveries to support efficient office operations
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance
- Stayed on top of the whereabouts of all staff members throughout the day.
Receptionist
Kansas Cardiology
06.2005 - 03.2010
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Used clerical abilities to support needs of office staff and back up administrative team members
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Followed established procedures to protect sensitive and confidential information from unauthorized release
- Answered telephone calls to provide information, take messages and set up appointments.
Medical Records Clerk
Grene Vision
02.2007 - 10.2009
- Retrieved patients' records for medical staff and refiled correctly after use
- Addressed patients' and staff's medical information requests using online and offline documentation
- Maintained patient confidentiality and followed health provisions to protect medical records
- Followed required procedures to assess inaccurate records and exceed quality assurance standards
- Kept and restricted access to patient records to meet confidentiality standards and requirements.
Education
High School Diploma - Nursing
Wichita State University
Wichita, KSSkills
- Reception desk management
- Clerical support
- Task prioritization
- Client communication
- Customer service
- Data entry
Additional Information
Although I do not have a degree from University, I have studied extensively in the areas of health care and education.
Timeline
Customer Service Associate
Marriott
10.2017 - 07.2019
Freight Handler, Receiving Men’s Department Lead,
Kohl's
08.2013 - 08.2023
Receptionist
Zepick Cardiology
03.2010 - 05.2017
Medical Records Clerk
Grene Vision
02.2007 - 10.2009
Receptionist
Kansas Cardiology
06.2005 - 03.2010
High School Diploma - Nursing
Wichita State University