Kelly Morales
Plainfield
Summary
Sales associate with 6+ years of experience in fast-paced retail environments, including luxury and high-volume brands. Proven ability to deliver exceptional customer experiences, support store operations, and drive sales through product knowledge, visual merchandising, and teamwork. Fluent in Spanish.
Overview
6
6
years of professional experience
Work History
Seasonal Specialist
Apple
Short Hills
07.2025 - Current
- Create welcoming, inclusive customer experiences through active listening, discovery, and tailored recommendations.
- Achieved a TMS (Total Market Satisfaction) score of 95, reflecting consistently high-quality customer interactions.
- Maintained a 34% AppleCare attachment rate QTD, and a current 44% AppleCare attachment. Effectively educating customers on protection plans and long-term product value.
- Completed 12 business introductions QTD, supporting the discovery of business needs and Apple solutions.
- Contributed to 7% of services attachment, promoting Apple services through needs-based conversations.
- Personal absence performance resulted in 0% impacted hours.
- Collaborate with Specialists and Leads to support queue flow, floor coverage, and overall store efficiency
Operations Specialist
Sephora
Short Hills
05.2023 - Current
- Support daily store operations, including product checks, inventory flow, and stockroom organization.
- Execute visual merchandising updates, and assist with new store launches.
- Ensure sales floor readiness through restocking and maintenance of brand standards.
- Provide floor coverage and cashier support during peak business hours.
Retail Sales Associate/Store Trainer
Zara
Menlo Park
09.2021 - 04.2023
- Delivered high-quality customer service in a fast-paced retail environment.
- Assisted customers with fitting room needs, and alternative product recommendations.
- Trained and onboarded new hires, providing guidance on store policies and procedures.
- Supported morning shipment processing, and maintained store organization.
Stylist
David's Bridal
Watchung
01.2020 - 09.2021
- Consulted with brides to select gowns aligned with style preferences and budgets.
- Styled complete bridal looks by pairing dresses with accessories.
- Educated clients on ordering timelines, alterations, and gown care.
- Managed appointment scheduling and phone inquiries as needed.
Education
Some College (No Degree) -
Bergen Community College
Paramus, NJSkills
- Customer experience and engagement
- Product education and discovery
- Sales support and goal contribution
- Team collaboration
- Multitasking in high-traffic environments
- Problem solving and adaptability
- Fluent in Spanish
Timeline
Seasonal Specialist
Apple
07.2025 - Current
Operations Specialist
Sephora
05.2023 - Current
Retail Sales Associate/Store Trainer
Zara
09.2021 - 04.2023
Stylist
David's Bridal
01.2020 - 09.2021
Some College (No Degree) -
Bergen Community College