Kelly Mower
SANTEE,CA
Summary
Dynamic Customer Care Representative with a proven track record at Pacifica Glass Company, excelling in problem resolution and customer relations. Leveraged expertise in call handling and custom order management to exceed service goals, enhancing customer satisfaction and retention. Demonstrated adaptability and effective communication, ensuring high-quality service and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Pacifica Glass Company
SANTEE, CA
02.2022 - Current
- Took special orders in person and over telephone, generating additional revenue every month.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Collected deposits or payments and arranged for billing.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Prevented key account losses by researching discrepancies and correcting problems.
- Provided accurate, valid, and complete information to customers.
Education
High School Diploma -
Partick Henry High School
San Diego, CA06-1976
Skills
- Call logging
- Billing coordination
- Custom order management
- Email correspondence
- Call center experience
- Customer service
- Problem resolution
- Data entry
- Phone etiquette
- Multitasking and organization
- First call resolution
- Adaptability and flexibility
- Time management
- Call handling
- Relationship building
- Empathy and patience
- Decision-making
- Active listening
- Order processing
- Verbal and written communication
- Task prioritization
- Appointment scheduling
- Product knowledge
- Customer relations
Affiliations
- Cooking and Baking
- Rock Hunting
- Reading
- Going to Sports games
- Dancing
Timeline
Customer Care Representative
Pacifica Glass Company
02.2022 - Current
High School Diploma -
Partick Henry High School
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