Summary
Work History
Education
Skills
Timeline
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Kelly Murphy

Middletown,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Benefits Service Specialist

Conduent
Secaucus, NJ
1998 - 1999
  • Managed a high volume of calls from participants and beneficiaries relating to Defined Benefit, Defined Contribution and Health and Welfare Plans across several clients
  • Provided information and resolved any issues pertaining to these calls in timely, courteous and professional manner
  • Tracked all transactions performed related to each inquiry utilizing case management system
  • Monitored outstanding issues to ensure resolution, escalating when necessary
  • Identified recurring issues and coordinated with business analysts and technical staff for mitigation
  • Handled confidential information with sensitivity and discretion in accordance with Data Privacy requirements

Senior Technical Analyst

Conduent
Secaucus, NJ
1999 - 2002
  • Supervised and trained benefit service center staff to ensure excellent customer service delivery
  • Provided general benefits and client specific training to new hires
  • Coordinated with technical staff to implement software to assist representatives locate information efficiently
  • Handled escalated participant calls for all client teams
  • Implemented weekly meetings with administration groups to ensure timely resolution of participant issues
  • Acted as client liaison for daily inquiries and high-level requests
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers
  • Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents
  • Assisted in developing training materials for new hires as well as existing employees

Senior Defined Benefits Analyst

Conduent
Secaucus, NJ
2002 - 2018
  • Coordinated the processing of distributions from qualified retirement plans in accordance with IRS guidelines
  • Researched complex problems involving participant benefits or account balances
  • Assisted with training new staff members on plan administration procedures
  • Participated in meetings with clients regarding their employee benefit programs
  • Performed quality control reviews on all client deliverables prior to release
  • Authorized signer for high threshold financial transactions
  • Primary client interface for customer service inquiries in regards to policies, processes and procedures
  • Created SQL queries to extract data from databases for reports.
  • Conducted regular audits of existing databases to identify areas of improvement
  • Tested new calculation software releases before deploying them into production environments
  • Developed data interfaces for Total Rewards website and monthly severance program
  • Manually calculated and maintained cash balance accounts for over twenty thousand participants
  • Identified issues requiring manual calculations and worked with calculation programmers to increase automation rates
  • Managed monthly batch pension processes, including termination, pension payroll and retiree medical billing
  • Reviewed participant communications including SPDs, Website text, Retirement packages, benefit change letters
  • Processed and reviewed complex pension calculations including QDROs, deferred retirement and non-qualified benefits.
  • Prepared multiple data files for annual plan valuations, supported actuarial group throughout the valuation process
  • Responsible for funding trust accounts for monthly and lump sum qualified and non-qualified plan payments
  • Managed annual internal and external audits

Pension Administrator

Red Bank Pension Services
Red Bank, NJ
2018 - 2021
  • Managed caseload of over 70 defined benefit, defined contribution and combination plans
  • Participated in meetings between employers, trustees, advisors, actuaries, and attorneys. concerning the management of employer sponsored benefit plans
  • Reviewed and reconciled monthly statements from trustees confirming assets held within each plan
  • Prepared annual reports for retirement plans, including 5500s, Annual Funding Notices
  • Ensured compliance with applicable laws and regulations regarding pension administration, including ERISA rules and IRS regulations
  • Calculated eligibility and vesting for all employees
  • Processed plan valuations and determined minimum, recommended and maximum employer contributions
  • Prepared individual participant statements
  • Calculated and processed Required Minimum Distributions
  • Prepared 1099-Rs
  • Managed plan terminations, including PBCG audits
  • Performed non-discrimination testing and processed corrections

Education

Bachelor of Science - Finance

Montclair State University
Montclair, NJ
06.2002

Skills

  • Proficient in SQL, Excel
  • Documentation and Reporting
  • Benefits Administration
  • Multitasking
  • Attention to Detail

Timeline

Benefits Service Specialist

Conduent
1998 - 1999

Senior Technical Analyst

Conduent
1999 - 2002

Senior Defined Benefits Analyst

Conduent
2002 - 2018

Pension Administrator

Red Bank Pension Services
2018 - 2021

Bachelor of Science - Finance

Montclair State University

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Kelly Murphy