Kelly Myers
Pearcy,AR
Summary
Dynamic Table Games Dealer with extensive experience at Oaklawn Casino, recognized for exceptional customer service and keen observation skills. Proven ability to enhance player satisfaction and loyalty through effective communication and quick decision-making. Expertise in money handling and maintaining game integrity, ensuring a secure and enjoyable gaming environment.
Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level teller position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Table Games Dealer
Oaklawn Casino
Hot Springs, AR
05.2019 - Current
- Dealt various table games including craps, roulette, blackjack and poker. Ensured compliance with gaming regulations and house rules.
- Managed game flow and player interaction to maintain a positive gaming environment.
- Trained new dealers on game procedures, customer service standards, and operational policies.
- Monitored gameplay for fairness and accuracy, addressing discrepancies promptly.
- Resolved customer disputes effectively, maintaining high levels of satisfaction and trust in the casino's services.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
Racehorse Trainer
Self-employeed
Benton, LA
05.2011 - 07.2019
- Developed training programs tailored to individual horse needs, enhancing performance and well-being.
- Monitored daily exercise regimens and nutrition plans for optimal health and stamina of racehorses.
- Evaluated horse behavior and performance metrics to adjust training strategies effectively.
- Coordinated logistics for transportation and participation in racing events, ensuring compliance with regulations.
- Mentored junior staff in training techniques, fostering skill development and teamwork within operations.
- Established strong relationships with veterinarians to manage health issues proactively, minimizing downtime for horses.
- Analyzed competition data to inform strategic decisions regarding race entries and training schedules for maximum impact.
- Played an integral role in the overall success of the stable by combining expertise in horsemanship with strong leadership skills that inspired dedication from staff and fostered positive working relationships among key stakeholders.
Table Games Dealer / Duel Rate Supervisor
Newcastle Casino
Newcastle, OK
01.2006 - 05.2011
- Oversaw various table games operations, maintaining strict compliance with casino regulations and policies.
- Evaluated player behavior and game integrity to ensure a fair and enjoyable gaming experience.
- Cultivated exceptional customer relations by proactively engaging players and enriching their overall experience.
- Mentored new dealers on game rules, procedures, and operational protocols to ensure consistency in service delivery.
- Resolved customer disputes with professionalism, especially during high-pressure peak hours.
- Enforced the highest standards of game security, quickly identifying and addressing potential cheating or suspicious behavior.
- Promoted an enjoyable gaming atmosphere for all guests by strictly adhering to responsible gambling guidelines.
- Created a vibrant atmosphere through engaging and entertaining conversations with players.
- Handled large amounts of cash buy- ins and cheque's color ups.
- Tracked players buy ins and cash outs.
Security Officer
Newcastle Casino
Newcastle, OK
05.2005 - 05.2006
- Monitored surveillance systems to identify and address security breaches.
- Conducted regular patrols to ensure safety and compliance within casino premises.
- Collaborated with law enforcement during incidents, enhancing response effectiveness.
- Trained new security personnel on protocols and emergency procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Escorted large amounts of cash threw the Casino.
- I was an armed security escort for cash to armored trucks.
Education
High School Diploma -
Liberty High School
Renton, WA05-1997
Skills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money handling expertise
- Team player mentality
- Patience and composure
- Quick decision making
- Memory retention
- Stress tolerance
- Strong mathematical skills
- Guest service
- Currency exchange
- Teamwork
- Quick thinking
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Money handling
Timeline
Table Games Dealer
Oaklawn Casino
05.2019 - Current
Racehorse Trainer
Self-employeed
05.2011 - 07.2019
Table Games Dealer / Duel Rate Supervisor
Newcastle Casino
01.2006 - 05.2011
Security Officer
Newcastle Casino
05.2005 - 05.2006
High School Diploma -
Liberty High School