Kelly Negron
Saugerties ,New York
Summary
I have a lot of experience working with people. I love to make people feel happy and good about themselves. I have always been a very compassionate, kind person. I thrive in high paced enviornments, but will always keep busy, even durring slow times. I am organized, professional and most importantly, you can rely on me.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Care Professional
Optum
Remote
10.2024 - Current
- Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results.
- Maintained comprehensive product knowledge, staying up-to-date on new features and offerings to better assist customers.
- Served as a reliable resource for colleagues by readily offering assistance and support when needed, demonstrating strong teamwork skills.
- Enhanced customer satisfaction by addressing and resolving customer inquiries and complaints in a timely manner.
- Handled escalated calls with professionalism and diplomacy, working towards resolutions that satisfied both customers and the company's interests.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
Caretaker
Private Care
Saugerties
09 2022 - 10.2024
- Drive patient to and from medical appointments.
- Help with basic household chores
- Make sure patient has all the necessities needed to maintain a healthy life style.
- Provide compassion care to client and take her to outtings with friends.
- Help patient with medications for the week.
Hairstylist
C&C unisex
Kingston, NY
12 2015 - 09 2021
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Filled out client cards based on the services I had provided that day.
- Scheduled appointments accordingly
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
- Mixed pigments and used proper techniques to achieve desired color.
- Educated customers on products to maximize benefits.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Education
Saugerties Senior High School
Saugerties, NY06.2005
Skills
- Customer service
- Inbound call answering
- Active listening
- Emotional support
- Personal care
- Medication reminders
- Preventive maintenance
- Medication distribution
- OSHA requirements
- Mobility support
- Personal hygiene maintenance
- Meal preparation
- Compassionate caregiving
- Companionship skills
- Complaint handling
- Multitasking and organization
- Inbound customer service
Certification
- I am a licensed hairstylist
Personal Information
Timeline
Customer Care Professional
Optum
10.2024 - Current
Saugerties Senior High School
Caretaker
Private Care
09 2022 - 10.2024
Hairstylist
C&C unisex
12 2015 - 09 2021