Summary

Overview

Work History

Education

Skills

Timeline

Kelly Nieckarz

Westland

Summary

Dynamic Intake Specialist with 20 years in the medical field, excelling in authorization and insurance verifications. Known for compassionate communication and meticulous attention to detail, I effectively managed office operations and trained staff, enhancing service delivery and client satisfaction. Committed to quality assurance and fostering team collaboration.

Overview

years of professional experience

Work History

Intake Specialist / Office Manager

University Home Care

Livonia

09.2024 - Current

Conducted initial assessments to gather client information and needs.
Trained new staff on intake procedures and best practices for data handling.
Reviewed documentation for completeness and accuracy before processing client files.
Issued, gathered and inspected intake forms to confirm correct signatures and information.
Updated patient information on computer system to maintain billing accuracy.
Provided referrals to appropriate resources within the community when necessary.
Made outbound calls to providers to obtain information necessary to create or update authorization.
Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
Corresponded with hospitals and medical offices regarding incoming home health referrals.
Communicated regularly with clinical staff regarding client progress and changes in condition or behavior.
Verified insurance eligibility, benefits, and patient liabilities for defined services.
Assessed patient needs through review of medical records and interviews with patients and their families.
Utilized case management systems to track client cases from intake through to completion.
Supported the development and implementation of policies and procedures to enhance service delivery and client care.
Built partnerships with related organizations to develop support and gain greater attention for important issues.
Managed daily office operations and ensured efficient workflow.
Maintained filing systems and organized documentation for easy access.
Developed and implemented office policies to improve efficiency.
Managed office inventory and placed new supply orders.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Supervised staff members, organized schedules and delegated tasks.
Provided training to new hires on office policies and procedures.
Created spreadsheets in Excel to track data such as vacation requests, sick days .
Provided administrative support to management team including preparing reports and presentations.
Reviewed contracts for accuracy prior to signing off on behalf of the company.
Maintained confidential records relating to personnel matters.
Assisted in recruiting, onboarding and training new employees.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
IQIES
Worked with Kinnser, Home Health Notify, Tiger Connect, Careport, Epic
Insurance Authorizations
Payroll
Managed the QA report

Quality Care/Medical Assistant

Associates in Medical Specialties

02.2018 - Current

All responsibilities of a medical assistant including, but not limited to taking vitals, assisting in office procedures, entering patient information
All responsibilities of a receptionist including, but not limited to answering phone, registering patients, taking copays
Authorizations of radiology and prescriptions
Insurance Verification

Customer Service Representative

Beaumont

01.2015 - 02.2018

All receptionist responsibilities including, but not limited to answering phones, registering patients, taking copays
Insurance verification and authorization
Scheduling surgeries

Scheduler/Medical Assistant

Marshall Medley, DO, PC

05.2010 - 01.2016

Scheduling surgeries and obtaining clearances as needed
Insurance verification and authorization
All medical assistant responsibilities including, but not limited to taking vitals, entering patient information, sterilizing instruments, assisting in office procedures
All receptionist responsibilities including, but not limited to answering phone, registering patients, taking copays

Receptionist

Infectious Disease Center

05.2006 - 05.2010

All receptionist responsibilities including, but not limited to answering phones, registering patients, taking copays
Insurance verification and authorization
Data Entry