Kelly Osborne
Bluff City,TN
Summary
Dependable, compassionate, and hardworking professional with experience in childcare, customer service, and managing daily operations in a fast-paced environment. Skilled in communication, organization, problem-solving, multitasking, and creating positive relationships with children, families, and co workers. Dedicated to providing excellent service and bringing a strong work ethic to every role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Toddler Teacher
Wonder Years Academy
Bluff City, TN
02.2025 - Current
- Developed and implemented engaging lesson plans tailored to toddler developmental milestones.
- Fostered a nurturing classroom environment promoting social, emotional, and cognitive growth among toddlers.
- Collaborated with parents to discuss child progress, addressing concerns and providing developmental resources.
- Supervised daily activities ensuring safety and adherence to health standards in the classroom.
- Trained and mentored new teaching staff on classroom management techniques and educational best practices.
Customer Service Representative
Citibank
Johnson City, TN
08.2020 - 12.2024
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels and efficient issue resolution.
- Trained new team members on systems and procedures, fostering a collaborative learning environment.
- Developed and implemented process improvements, enhancing workflow efficiency and service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Tennessee High School
Bristol, TN05.2008
Skills
- Customer Service
- Childcare and Child Developement
- Communication and Relationship Building
- Organization and Time Management
- Teamwork and Collabortion
- Problem Solving
- Record Keeping
- Patience and Adaptability
Certification
CPR and First Aid Certified
Timeline
Lead Toddler Teacher
Wonder Years Academy
02.2025 - Current
Customer Service Representative
Citibank
08.2020 - 12.2024
High School Diploma -
Tennessee High School