Kelly Otazu

• Received the highest certification for Starbucks (Black Apron Program)
• Welcomed customers and helped determine their needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Enhanced employee satisfaction through regular team-building activities and transparent communication.
• Managed team performance by setting clear objectives and providing constructive feedback.
• Developed and implemented strategies to maximize customer satisfaction.
  Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.

Children's Ministry Teacher Assistant Volunteer

Core Church LA, [Los Angeles, CA] | [2014] – [2021]

• Led and supervised children's activities for ages 1-12 in a nurturing and safe environment, promoting social and emotional development.
• Planned and facilitated age-appropriate Biblical lessons and creative activities, such as: arts and crafts and interactive games, while aligning with church values and teachings.
• Ensured a safe environment by enforcing church policies and safety protocols, handling any emergencies or challenges with care and professionalism.
• Fostered strong relationships with children and their families, maintaining communication to encourage involvement in church activities and community outreach programs.