Kelly Owen
Los Angeles,CA
Summary
Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Well-organized and creative professional successful at representing consumer tastes and needs.
Overview
30
30
years of professional experience
Work History
Guest Relations Associate
Cinemark Theaters
01.2016 - 12.2023
- Assisted with luggage handling, valet services and concierge services.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Maintained accurate and up-to-date records of guest information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Waitress Supervisor
Levy Inc Tennis Club
04.2016 - 04.2018
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Managed food resources, memorized orders, and coordinated customer service.
Hostess Manager
Toscanova
05.2013 - 05.2015
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Leveraged technology and social media to better reach and communicate with guests.
Club Manager
The Bottom Of The Hill
01.1994 - 12.2013
- Increased staff performance and engagement via motivational leadership.
- Recruited, hired, and trained to develop high-performing staff.
- Raised club traffic and brand reach with innovative online promotions.
- Planned, organized, and coordinated special events and celebrations.
Education
Certification - Music
Los Angeles Pierce College
Long Beach, CACertification - Music
San Francisco City Colleg
San Francisco, CACertification - Art And Music
Idyllwild School of Music Arts
Idyllwild, CACertification - Music
Nashville Jazz Workshop
Nashville, TNSkills
- Strong Customer Service Experience
- Creative Real Estate Staging
- Organizing and Closet Certification
- Extensive Stocking and Inventory
- Positive and friendly personality
Timeline
Waitress Supervisor
Levy Inc Tennis Club
04.2016 - 04.2018
Guest Relations Associate
Cinemark Theaters
01.2016 - 12.2023
Hostess Manager
Toscanova
05.2013 - 05.2015
Club Manager
The Bottom Of The Hill
01.1994 - 12.2013
Certification - Music
Los Angeles Pierce College
Certification - Music
San Francisco City Colleg
Certification - Art And Music
Idyllwild School of Music Arts
Certification - Music
Nashville Jazz Workshop
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