Kelly Pacheco
Summerfield,Florida
Summary
Accomplished professional with a proven track record at Sanders Grocery, US Bank, and Realty One, demonstrating expertise in effective customer communication and financial services. Excelled in creating positive customer experiences, managing high-value transactions with a keen eye for fraud prevention, and driving sales through strategic networking. Skilled in allergen awareness and maintaining rigorous health standards, showcasing a flexible approach to meet and exceed employer expectations.
Overview
13
13
years of professional experience
Work History
Deli Sales Associate
Sanders Grocery
Jefferson, OH
04.2012 - 06.2013
- Operated slicers, scales, and other equipment safely and efficiently.
- Scrubbed and polished counters to remove debris and food.
- Provided excellent customer service by addressing customer inquiries promptly and accurately.
- Ensured that all food was served in accordance with health code regulations.
- Maintained safe food handling practices to prevent germ spread.
Universal Banker
US Bankcorp
Madison, OH
02.2005 - 10.2009
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Advised customers on bank products, services and financial planning options.
- Met with new clients and completed pre-qualification procedures.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Modified, opened and closed customer accounts.
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
- Verified customer identity through driver's license or other forms of identification.
- Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
- Maintained records of customer interactions and transactions in accordance with bank policies.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Conducted risk assessments for high-value transactions to prevent fraud and financial loss.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
Real Estate Agent
Realty 0ne
Ashtabula, OH
02.2000 - 03.2006
- Ensured all transactions followed state laws regarding real estate practices.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Coordinated appointments to show homes to prospective buyers.
- Attended industry events such as conventions and seminars.
- Advised clients on market conditions, prices, mortgages, and legal requirements.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Created detailed property descriptions for use in marketing material.
- Drafted contracts, purchase agreements, closing statements and leases.
- Researched current listings available in the area using multiple online resources.
- Identified potential buyers through cold calling.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Phlebotomy Certifcation - Phlebotomy
Southern Tech
Tavares, FL01-2025
Real Estate Licencing - Real Estate Laws & Regulations
Hondros
Willoughby, OH02-2000
High School Diploma -
Pymatuning Valley High School
Andover, OH06-1983
Skills
- Allergen awareness
- Cleaning and sanitizing
- Effective customer communication
- Flexible schedule
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Deli Sales Associate
Sanders Grocery
04.2012 - 06.2013
Universal Banker
US Bankcorp
02.2005 - 10.2009
Real Estate Agent
Realty 0ne
02.2000 - 03.2006
Phlebotomy Certifcation - Phlebotomy
Southern Tech
Real Estate Licencing - Real Estate Laws & Regulations
Hondros
High School Diploma -
Pymatuning Valley High School