Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Kelly Page

Maumelle,USA

Summary

Salesforce Administrator specializing in data migration and technical support. Demonstrated success in troubleshooting complex issues and collaborating with stakeholders to deliver tailored solutions. Committed to maintaining data integrity and accuracy through meticulous attention to detail.

Overview

25
25
years of professional experience

Work History

Salesforce Administrator & Support Engineer

Dentsu
, remote
01.2022 - 06.2025
  • Worked closely with stakeholders to understand their business needs and determine appropriate solutions
  • Provided Tier2 and Tier3 technical support for 4,000 users in global Salesforce environment
  • Troubleshot Salesforce issues and provided timely solutions to users
  • Used ServiceNow for managing and documenting ticket requests
  • Experience with Salesforce configuration, including custom objects, fields, page layouts, record types, record pages, validation rules, flows, reports, and dashboards
  • Trained users on the utilization of Salesforce functionalities
  • Migrated data from legacy systems to global Salesforce platform, guaranteeing data accuracy, user adoption, and alignment with business objectives
  • Facilitated data migration efforts, including data cleansing, system mapping, ETL processes, UAT testing, and hypercare
  • Developed changes declaratively for monthly releases
  • Familiar with using Jira for user stories, VS Code and Salesforce Code Builder for committing changes in metadata, and Bitbucket for creating pull request

Administrative Assistant

Carpenter-Belknap & Associates, Inc.
Little Rock, Arkansas
01.2014 - 03.2020
  • Prepared and filed documents, made booklets, and maintained records

Administrative Assistant

Lockeby & Associates, Inc.
Little Rock, AR
11.2002 - 05.2006
  • Managed incoming calls
  • Maintained and filed records
  • Prepared front end of specification books
  • Delivered plans and specification books to clients

Various temp positions

Snelling Personnel Agency
Little Rock, Arkansas
07.2000 - 11.2002
  • Managed apartment complex
  • Updated records
  • Filed documents
  • Assisted customers on phone calls

Education

Application Developer Apprenticeship -

Arkansas Center For Data Sciences
02-2023

Introduction to JavaScript Certificate -

Arkansas Center For Data Sciences
02-2022

Introduction to Coding Certificate -

SheCodes
11-2021

Creating Web Pages Certificate -

Arkansas Center For Data Sciences
03-2021

ADAPT Data Science Course -

Alteryx
01.2021

Associate of Arts - Natural Sciences

Tyler Junior College
Tyler, TX
12-1999

Some College (No Degree) -

Louisiana Tech University
Ruston, LA

Skills

  • Troubleshooting
  • Collaboration
  • Communication
  • Data cleansing
  • Data migration
  • Technical support
  • Declarative development for Salesforce
  • SOQL queries
  • Microsoft Office
  • Salesforce Lightning
  • Salesforce Inspector
  • Salesforce Code Builder
  • VS Code
  • Jira
  • Bitbucket
  • Okta
  • Confluence
  • Workday

Websites

References

References available upon request.

Timeline

Salesforce Administrator & Support Engineer

Dentsu
01.2022 - 06.2025

Administrative Assistant

Carpenter-Belknap & Associates, Inc.
01.2014 - 03.2020

Administrative Assistant

Lockeby & Associates, Inc.
11.2002 - 05.2006

Various temp positions

Snelling Personnel Agency
07.2000 - 11.2002

Application Developer Apprenticeship -

Arkansas Center For Data Sciences

Introduction to JavaScript Certificate -

Arkansas Center For Data Sciences

Introduction to Coding Certificate -

SheCodes

Creating Web Pages Certificate -

Arkansas Center For Data Sciences

ADAPT Data Science Course -

Alteryx

Associate of Arts - Natural Sciences

Tyler Junior College

Some College (No Degree) -

Louisiana Tech University

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