Kelly Patten
Chandler,Arizona
Summary
Dedicated and compassionate healthcare professional with experience in school health, urgent care, and clinical settings, specializing in patient support, medication administration, and accurate health record management. Proven ability to maintain compliance, streamline office operations, and communicate effectively with students, families, and multidisciplinary teams. Skilled in both clinical and administrative workflows, with a strong foundation in leadership, EMR systems, and patient-centered care. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
Work History
Health Office Assistant
CUSD
10.2024 - Current
- Communicate effectively with parents, staff, and students regarding health concerns, care plans, and school policies. Administer medications according to district protocols and student health plans. Maintain accurate and confidential student health records.
MA/GSS
Gateway Urgent Care
10.2025 - Current
- Patient check-in and out, collecting copays, registration, and insurance verification. Support providers and medical assistants by anticipating workflow needs and performing cross-functional duties.
- (Part-time)
Medical Assistant
My Dr Now
Gilbert, AZ
03.2024 - 10.2024
- Assisted physicians with patient examinations and procedures, ensuring comfort and safety.
- Managed patient intake processes, including medical history documentation and vital sign assessment.
- Coordinated appointments and follow-ups, optimizing scheduling efficiency for healthcare providers.
- Administered medications and injections as directed, adhering to established protocols and guidelines.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure compliance.
- Educated patients on treatment plans and wellness strategies, enhancing patient understanding and adherence.
- Trained new staff on clinical procedures and office protocols, fostering a supportive learning environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Lead Medical Office Assistant
FastMed/HonorHealth Urgent Care
Mesa, AZ
06.2022 - 01.2024
- Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Trained and mentored new staff on office procedures and patient care protocols.
- Implemented process improvements that enhanced patient check-in efficiency by streamlining documentation.
- Oversaw inventory management of medical supplies, maintaining optimal stock levels for operations.
- Conducted regular audits of patient files to ensure documentation was complete and accurate.
- Developed training materials for staff on new software systems, improving overall operational effectiveness.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Utilized interpersonal skills to effectively communicate essential information between clinical and administrative staff members, fostering a cohesive team environment.
Medical Assistant
Canyon State Academy
Queen Creek, AZ
01.2022 - 06.2022
- Collaborated with multidisciplinary teams to streamline workflows and improve overall patient care quality.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant/Chief Medical Scribe
Desert Valley ENT
Gilbert, AZ
08.2020 - 12.2021
- Assisted in patient intake, ensuring accurate documentation and data entry.
- Coordinated scheduling of appointments, optimizing physician availability and patient flow.
- Administered medications and vaccinations, adhering to safety protocols and best practices.
- Conducted preliminary examinations, recording vital signs and medical histories for physician review.
- Trained new staff on office procedures and patient care techniques, fostering a collaborative environment.
- Implemented inventory management system for medical supplies, reducing waste and improving efficiency.
- Enhanced patient education materials, improving understanding of treatment plans and follow-up care.
Medical Assistant
East Valley Gastroentology & Hepatology Associates
Chandler, AZ
02.2020 - 08.2020
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical Assistant
Banner Urgent Care
Mesa, AZ
09.2019 - 02.2020
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Medical Assistant
Maricopa Integrated Health System
Phoenix, AZ
05.2019 - 09.2019
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Implemented patient education program on preventative care, enhancing community health awareness.
Medical Assistant Intern
NextCare Urgent Care
Chandler, AZ
03.2019 - 05.2019
- Assisted in patient intake processes and documented medical histories accurately.
- Supported healthcare providers during examinations and procedures, ensuring smooth operations.
- Managed electronic health records, enhancing data accessibility and accuracy for patient care.
- Educated patients on treatment plans and preventive care strategies to improve health outcomes.
Childcare Lead Teacher
Giggle and Grow Preschool and Learning Center
Gilbert, AZ
02.2018 - 03.2019
- Developed and implemented engaging lesson plans to foster cognitive and social development.
- Led classroom activities, promoting teamwork and cooperation among students.
- Mentored junior staff, enhancing their teaching techniques and classroom management skills.
- Evaluated student progress, adjusting instructional strategies to meet diverse learning needs.
- Established a safe and nurturing environment that encourages exploration and creativity.
- Mentored new teachers, providing guidance on best practices and classroom strategies.
- Enhanced student comprehension by incorporating hands-on learning activities and group projects.
Sales Associate
Advanced Auto Parts
Chandler, AZ
02.2018 - 06.2018
- Guided customers in selecting automotive parts, ensuring satisfaction and accurate fit.
- Collaborated with team members to achieve daily sales targets through effective communication.
- Leveraged point-of-sale systems to process transactions accurately and efficiently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Childcare Lead Teacher
Valley Childcare and Learning Center
Chandler, AZ
08.2017 - 02.2018
- Developed and implemented age-appropriate lesson plans to foster cognitive and social development.
- Supervised classroom activities, ensuring a safe and nurturing learning environment for all children.
- Collaborated with parents to assess children's progress and address developmental needs effectively.
- Trained and mentored new staff on educational best practices and classroom management techniques.
- Established positive relationships with children, promoting emotional well-being and social skills through interactive play.
- Led parent-teacher conferences to discuss individual student growth, addressing concerns collaboratively with families.
Childcare Lead Teacher
Life Christian Academy
Chandler, AZ
05.2017 - 08.2017
- Conducted assessments to evaluate children's progress and adapted curricula accordingly for optimal learning outcomes.
- Enhanced classroom organization by implementing effective routines, increasing overall operational efficiency in daily activities.
- Supported students'' social-emotional development by creating a nurturing and inclusive atmosphere in the classroom.
- Provided ongoing feedback and constructive criticism to students, encouraging continuous improvement in their work quality.
Child Care I
Lil' Explorers CUSD
Chandler, AZ
02.2017 - 05.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Childcare Assistant Teacher
Tutor Time Learning Center
Chandler, AZ
08.2016 - 02.2017
- Facilitated engaging learning activities to support child development and foster creativity.
- Collaborated with lead teachers to create and implement lesson plans aligned with curriculum standards.
- Supervised and guided children during playtime, ensuring a safe and nurturing environment.
- Assisted in conducting assessments to monitor children's progress and identify areas for improvement.
Child Care I
Kid's Express CUSD
Chandler, AZ
04.2015 - 08.2016
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Assisted with daily activities and routines to ensure children's safety and engagement.
- Supported educational programs by preparing materials and organizing learning environments.
- Monitored child behavior and implemented positive reinforcement strategies to encourage development.
- Led group activities promoting social skills, creativity, and physical development among children.
Mechanic Apprentice/Sales Associate
Bartling Enterprise
Queen Creek, AZ
04.2015 - 05.2025
- Diagnosed and repaired mechanical issues on a variety of vehicles, ensuring optimal performance.
- Conducted routine maintenance checks and inspections to uphold safety standards and prevent breakdowns.
- Utilized diagnostic tools and equipment to identify faults and streamline repair processes.
- Collaborated with team members to resolve complex mechanical challenges, fostering a culture of teamwork.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
Education
BS - Healthcare Admin
Pima Medical Institute
Mesa, AZ04-2026
AAS - Healthcare Admin
Pima Medical Institute
Mesa, AZ11-2024
Certified Medical Assistant - undefined
Pima Medical Institute
Mesa, AZ05-2019
NREMT Certification - Emergency Medical Technician
East Valley Institute Of Technology
Mesa, AZ05-2016
Skills
- Scheduling staff and patients
- Conflict resolution
- Team collaboration
- Basic billing and coding
- Clear communication
- Budget management
- Staff development
- Time management
- Attention to detail
- Reliability
Affiliations
American Association of Medical Assistants
Timeline
MA/GSS
Gateway Urgent Care
10.2025 - Current
Health Office Assistant
CUSD
10.2024 - Current
Medical Assistant
My Dr Now
03.2024 - 10.2024
Lead Medical Office Assistant
FastMed/HonorHealth Urgent Care
06.2022 - 01.2024
Medical Assistant
Canyon State Academy
01.2022 - 06.2022
Medical Assistant/Chief Medical Scribe
Desert Valley ENT
08.2020 - 12.2021
Medical Assistant
East Valley Gastroentology & Hepatology Associates
02.2020 - 08.2020
Medical Assistant
Banner Urgent Care
09.2019 - 02.2020
Medical Assistant
Maricopa Integrated Health System
05.2019 - 09.2019
Medical Assistant Intern
NextCare Urgent Care
03.2019 - 05.2019
Childcare Lead Teacher
Giggle and Grow Preschool and Learning Center
02.2018 - 03.2019
Sales Associate
Advanced Auto Parts
02.2018 - 06.2018
Childcare Lead Teacher
Valley Childcare and Learning Center
08.2017 - 02.2018
Childcare Lead Teacher
Life Christian Academy
05.2017 - 08.2017
Child Care I
Lil' Explorers CUSD
02.2017 - 05.2017
Childcare Assistant Teacher
Tutor Time Learning Center
08.2016 - 02.2017
Child Care I
Kid's Express CUSD
04.2015 - 08.2016
Mechanic Apprentice/Sales Associate
Bartling Enterprise
04.2015 - 05.2025
AAS - Healthcare Admin
Pima Medical Institute
Certified Medical Assistant - undefined
Pima Medical Institute
BS - Healthcare Admin
Pima Medical Institute
NREMT Certification - Emergency Medical Technician
East Valley Institute Of Technology
ACTIVITIES
Balancing two healthcare roles while pursuing my bachelor's degree has strengthened my ability to manage time, stay focused, and maintain high-quality performance across every responsibility. I consistently meet academic and professional expectations without compromising care, compassion, or integrity. My work is driven by a deep commitment to serving my community and supporting others during moments when they need it most.