Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Patterson

Silverdale,WA

Summary


Motivated Fitness Instructor accomplished in helping clients at all fitness levels get into shape and achieve goals. Strongly believes health is conscious lifestyle choice necessary for longevity and happiness.

Ambitious restaurant manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Fitness Instructor

Self Employed
10.2014 - Current
  • Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
  • Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
  • Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
  • Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
  • Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.

Manager

Darden Restaurant Group
01.2002 - 09.2014


  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Server

Darden Restaurant Group
05.1995 - 01.2002
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.


Education

High School Diploma -

Central Kitsap High School
Silverdale, WA
06.1996

Skills

  • Strength training
  • Group Instruction
  • Cardiovascular Conditioning
  • Senior fitness
  • Circuit Training
  • High-Intensity Interval Training
  • Certified in CPR/AED
  • Operations Management
  • Customer Engagement
  • Staff Management
  • Schedule Coordination
  • Complaint resolution
  • Food Service Background
  • Staff Scheduling
  • Back of House Management
  • POS Terminal Operation
  • Scheduling

Certification

  • CGFI - Certified Group Fitness Instructor
  • CPT - Certified Personal Trainer
  • CCE- Certified Correctional Specialist
  • CLS- Certified life Span Instructor

Timeline

Fitness Instructor

Self Employed
10.2014 - Current

Manager

Darden Restaurant Group
01.2002 - 09.2014

Server

Darden Restaurant Group
05.1995 - 01.2002

High School Diploma -

Central Kitsap High School

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Kelly Patterson