Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kelly Pawluk

Brooklyn,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Restaurant Server

Arlo SoHo
02.2023 - Current
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Displayed enthusiasm and promoted exceptional service to customers, successfully increasing referrals, and walk-in business.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.

Cocktail Server

Arlo SoHo
04.2023 - Current
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Coordinated with event planners for private parties, tailoring service to meet specific client needs and preferences.

Restaurant Server

The Butcher's Daughter
06.2022 - 02.2023
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Hostess

The Butcher's Daughter
03.2022 - 06.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Cashier

Market On Kent
02.2021 - 03.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Cashier

Met Foods
02.2019 - 03.2020
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Bachelor of Arts - Economics

Queens College of The City University of New York
Flushing, NY
12.2024

Skills

  • Exceptional Customer Service
  • High-Volume Dining
  • Sales Expertise
  • Problem-Solving
  • Patron Rapport
  • Organizational Skills

Languages

English
Native or Bilingual
Polish
Full Professional

Timeline

Cocktail Server

Arlo SoHo
04.2023 - Current

Restaurant Server

Arlo SoHo
02.2023 - Current

Restaurant Server

The Butcher's Daughter
06.2022 - 02.2023

Hostess

The Butcher's Daughter
03.2022 - 06.2022

Cashier

Market On Kent
02.2021 - 03.2022

Cashier

Met Foods
02.2019 - 03.2020

Bachelor of Arts - Economics

Queens College of The City University of New York

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Kelly Pawluk