KELLY PERICAK
Lockport,US
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Revenue Cycle Specialist
Illinois Retina Associates
Orland Park, IL
06.2024 - Current
- Analyzed revenue cycle processes to identify inefficiencies and streamline operations.
- Implemented best practices for claims processing, resulting in improved accuracy and reduced denials.
- Collaborated with clinical staff to enhance documentation standards and support billing compliance.
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Reached out to insurance companies to verify coverage.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Assisted patients in understanding complex billing statements, leading to increased trust between patients and healthcare providers.
- Maintained clear documentation of all activities related to unpaid claims or denied services.
Benefit Investigator
Illinois Retina Associates
Orland Park, US
08.2023 - Current
- Investigate patients’ insurance benefits and financial assistance opportunities to ensure coverage of high cost medications
- Initiate prior authorizations on high cost medications
- Accurately document information in appropriate systems
- Monitor the status of benefit investigations and prior authorizations according to patient appointments
- Ensure patient insurance information is up to date and accurate
Patient Service Representative
Illinois Retina Associates
Orland Park
01.2022 - 08.2023
- Support clinic operations using customer service skills and detailed system knowledge
- Schedule patient appointments and procedures
- Answer patient questions and fielded complaints to resolve issues
- Run credit card batches and balanced deposits on daily basis
- Scan completed forms, identification and insurance cards, maintaining patient documents folder
- Register patients by verifying records and insurance to update computer system and patient charts.
Ophthalmic Assistant
Illinois Retina Associates
Orland Park
06.2018 - 01.2022
- Collected essential medical information and documented data in EHR platform
- Administered ophthalmic drops and ointments for treatment or to aid in diagnostics
- Kept examination rooms, clinical areas and equipment clean and patient-ready
- Assisted during in-office surgical procedures and collected ultrasound images
- Analyzed test results and contributed to diagnostic discussions
- Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans
- Sent patient prescriptions to pharmacies and scheduled future appointments.
Medical Biller
University Retina
Oak Forest
08.2016 - 06.2018
- Reviewed account information to confirm patient and insurance information is accurate and complete
- Contacted insurance providers to verify insurance information and obtain billing authorization
- Reviewed claims for coding accuracy
- Posted financial data to appropriate accounts and prepare simple reconciliations
- Communicated with insurance representatives to complete claims processing or resolve problem claims
- Completed and submitted appeals for denied claims.
Patient Service Representative
Illinois Retina Associates
Orland Park
12.2014 - 07.2016
- Obtained proper authorization and identification to release confidential medical records
- Scheduled and confirmed patient appointments with patients
- Ran credit card batches and balanced deposits on daily basis.
Patient Service Representative
Naperville Pediatrics
Naperville
09.2014 - 12.2014
- Scheduled and confirmed patient appointments with patients
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder
- Registered patients by verifying records to update computer system and patient charts
- Obtained insurance verification and authorization.
Gym Manager & Tumbling Instructor
Tumbling 4 Cheerleading Association
Mokena
12.2011 - 12.2014
- Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to properly train tumblers
- Monitor classes to ensure coaching staff members were running their classes safely and efficiently
- Taught athletes how to tumble using proper techniques with hands on spotting
- Light clerical work, including taking monthly payments and scheduling classes.
Education
Completed coursework towards Phlebotomy Certification - undefined
Stars Academy School of Phlebotomy
ILCompleted coursework towards Some College (No Degree) - General Education
South Suburban College
ILHigh School Diploma - undefined
Tinley Park High School
01.2001
Skills
- Organized, efficient and detail-oriented
- Time management and Prioritization
- Microsoft Office
- Providing Information and Resources
- Verbal and Written Communication
- Administrative and Office Support
- Documenting and Recording Information
- Insurance Authorizations
- Billing Issue Resolution and Support
- Medical Terminology
Timeline
Revenue Cycle Specialist
Illinois Retina Associates
06.2024 - Current
Benefit Investigator
Illinois Retina Associates
08.2023 - Current
Patient Service Representative
Illinois Retina Associates
01.2022 - 08.2023
Ophthalmic Assistant
Illinois Retina Associates
06.2018 - 01.2022
Medical Biller
University Retina
08.2016 - 06.2018
Patient Service Representative
Illinois Retina Associates
12.2014 - 07.2016
Patient Service Representative
Naperville Pediatrics
09.2014 - 12.2014
Gym Manager & Tumbling Instructor
Tumbling 4 Cheerleading Association
12.2011 - 12.2014
Completed coursework towards Phlebotomy Certification - undefined
Stars Academy School of Phlebotomy
Completed coursework towards Some College (No Degree) - General Education
South Suburban College
High School Diploma - undefined
Tinley Park High School