KELLY PINEDA
DALLAS,TX
Summary
Organized and dependable individual with experience in customer service at Methodist Medical Group. I excel in appointment scheduling and insurance verification, enhancing patient satisfaction. Proven ability to manage multi-line phone systems and maintain a welcoming environment, ensuring efficient operations and positive patient interactions. I am always looking to improve and better myself as both an employee and as a person.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Methodist Medical Group
Dallas, TX
04.2025 - Current
- Provide excellent customer service to patients and medical staff.
- Answer incoming calls, scheduled appointments.
- Use EPIC to schedule appointments.
- Greet and assist patients with check-in procedures.
- Provide exceptional customer service to patients, answering questions and addressing concerns.
- Verify insurance eligibility and coverage for patients.
- Manage patient registration process, confirming data accuracy and completeness.
- Maintain a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Process medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Serve as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Enhance office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Stay calm under pressure to and successfully dealt with difficult situations.
- Follow document protocols to safeguard confidentiality of patient records.
- Process payments using cash and credit cards, maintaining accurate records of transactions.
- Participate in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Material Handler
Ulta Distribution Center
Dallas, TX
05.2024 - 11.2024
- Accurately picked/packed orders using established practices.
- Restocked bins with product brought from reserve storage.
- Accurately sorted, counted and received all merchandise.
- Safely worked with conveyors to accurately build pallets of cartons for shipment.
- Used scanners to direct work (pick, pack, receive, move)
- Used hands and fingers to handle, or feel: repeatedly reaching overhead with hands and arms to accomplish tasks: using hearing to listen for safety hazards and instructions.
- Safely lifted and/or moved boxes, product or equipment weighing up to 50 pounds repeatedly.
- Followed instructions quickly, safely and accurately.
- Worked effectively in a team environment.
Cashier
Magnolia Theater
Dallas, TX
09.2016 - 06.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
Education
Moises E. Molina
Dallas, TX06-2017
Skills
- Customer service
- Insurance verification
- Appointment scheduling
- Patient greeting
- Multitasking and organization
- Money handling
- Bilingual in English and Spanish
Timeline
Patient Service Representative
Methodist Medical Group
04.2025 - Current
Material Handler
Ulta Distribution Center
05.2024 - 11.2024
Cashier
Magnolia Theater
09.2016 - 06.2017
Moises E. Molina