Kelly Polk, MA, LMHC
Pensacola,FL
Summary
Strategic leader in Customer Education and Learning Development with extensive experience driving healthcare quality initiatives, spearheading training strategies, and enhancing customer engagement. Proven ability to lead high-impact educational programs aligned with NCQA standards and emerging industry trends.
Overview
11
11
years of professional experience
Work History
Accreditation & Quality Improvement Manager
Access Behavioral Health
04.2020 - Current
- Led quality improvement initiatives to enhance service delivery and patient outcomes in accordance with HEDIS standards.
- Designed and facilitated cross-functional training programs to promote best practices in behavioral health services for member services.
- Analyzed performance metrics to identify areas for process enhancement and operational efficiency.
- Developed and implemented policies to adhere to NCQA standards, in accordance with accreditation needs.
Junior Health Services Administrator
Centurion Health
08.2019 - 04.2020
- Coordinated multi-disciplinary teams to optimize patient care strategies and resource allocation.
- Mentored staff on compliance regulations and best practices in behavioral health and medical services administration.
- Managed budgeting processes, ensuring alignment with organizational goals and financial sustainability.
- Analyzed healthcare policies, recommending strategic adjustments to improve organizational effectiveness.
Mental Health Professional
Centurion Health
07.2014 - 08.2019
- Implemented quality improvement initiatives to enhance patient care delivery processes.
- Conducted comprehensive assessments to identify patient needs and treatment goals effectively.
- Provided crisis intervention and support to patients in acute mental health situations.
- Developed individualized treatment plans in collaboration with multidisciplinary teams.
Education
Master of Arts - Clinical Psychology
University of West Florida
Pensacola, FL05-2014
Bachelor of Science - Psychology
University of Florida
Gainesville, FL05-2010
Skills
- Strategic Learning & Development Leadership
- Process Improvement Expertise
- Cross-Functional Team Collaboration
- Healthcare Quality & Accreditation Expert (NCQA, HEDIS)
Timeline
Accreditation & Quality Improvement Manager
Access Behavioral Health
04.2020 - Current
Junior Health Services Administrator
Centurion Health
08.2019 - 04.2020
Mental Health Professional
Centurion Health
07.2014 - 08.2019
Master of Arts - Clinical Psychology
University of West Florida
Bachelor of Science - Psychology
University of Florida
License
Licensed Mental Health Counselor, Florida #MH14181
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