Kelly Portillo
Charlotte,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Residence Inn Hotel
Charlotte, NC
09.2024 - Current
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Waitress
37 sol
Charlotte, NC
06.2024 - 09.2024
- Cleaning and sanitizing
- Customer service
- Order taking
- Customer Assistance
- Product recommendations
- Verbal communication
- Organizational Abilities
Sales Representative/Customer Service
Levi's
Charlotte, NC
12.2023 - 08.2024
- Answered questions about store policies and addressed customer concerns
- Maintained current knowledge of store promotions and highlighted sales to customers
- Organized the whole store and was persistent with cleaning
- Always the depended employee to cover in shifts and to be there on time
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Cashier
Dunkin' Donuts
Charlotte, NC
08.2021 - 11.2021
- Greeted customers entering store and responded promptly to customers needs
- Operated cash register for cash, check, and credit card transactions with excellent
- Worked flexible schedule and extra shifts to meet business needs
- Welcomed customers and helped determine their needs
- Restocked and organized merchandise in front lanes
Education
Cardiovascular Non-Invasive tech -
Central piedmont community college
Charlotte, NC05.2026
Skills
- Customer service
- Bilingual
- Cash handling
- Sales
- Leadership
- Time management
- Restaurant experience
- Organizational skills
Certification
CPR certificate
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Residence Inn Hotel
09.2024 - Current
Waitress
37 sol
06.2024 - 09.2024
Sales Representative/Customer Service
Levi's
12.2023 - 08.2024
Cashier
Dunkin' Donuts
08.2021 - 11.2021
Cardiovascular Non-Invasive tech -
Central piedmont community college