Kelly Portlock
Littleton,CO
Summary
Dynamic and results-oriented professional with extensive experience in retail and distribution environments, notably with Sam’s Club. Excelled in team leadership and customer service, significantly enhancing operational efficiency and customer satisfaction. Demonstrated exceptional attention to detail and order fulfillment skills, consistently exceeding performance targets. Proven ability in fostering teamwork and collaboration, driving positive outcomes.
Overview
13
13
years of professional experience
Work History
Fulfillment Associate
Sams Club Distribution
08.2024 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
Front End Team Lead
Sam’s Club
10.2022 - 08.2024
- Hired and trained new associates
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in 4 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, plus upgrades, and specific product promotions.
Merchandiser
Lindt Chocolate
07.2017 - 11.2018
Merchandiser
Pro’s Choice
03.2016 - 11.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Cashier
Staples
12.2013 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
CNA
Morrison Nursing Home
05.2012 - 12.2012
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
CNA Certification -
Red Rocks Community College
Denver, COHigh School Diploma -
Dakota Ridge High School
Littleton, CO2011
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Team leadership
- Customer service
- Time management
- Order picking skills
- Friendly and courteous
- Excellent communication
- Detail-oriented
- Work prioritization
- Punctual and reliable
- Relationship building
- Order fulfillment
Timeline
Fulfillment Associate
Sams Club Distribution
08.2024 - Current
Front End Team Lead
Sam’s Club
10.2022 - 08.2024
Merchandiser
Lindt Chocolate
07.2017 - 11.2018
Merchandiser
Pro’s Choice
03.2016 - 11.2018
Cashier
Staples
12.2013 - 08.2015
CNA
Morrison Nursing Home
05.2012 - 12.2012
CNA Certification -
Red Rocks Community College
High School Diploma -
Dakota Ridge High School
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