Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Hi, I’m
Kelly Prowse
Sugar Hill,GA
Summary
Overview
19
years of professional experience
Work History
Tannery Row Ale HouseBuford, GA
Shift Manager
02.2016 - 02.2025
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with up-selling techniques and thorough knowledge of menu items, specials, and promotions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerance's obtain safe, delicious food by working closely with kitchen staff on alternatives.
Jets pizzaSmyrna, GA
Manager On Duty
07.2009 - 02.2017
Job overview
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
BrustersSmyrna, GA
Ice Cream Scooper
05.2006 - 08.2007
Job overview
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
- Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
- Operated cash registers and processed payments accurately.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
Education
NGUOakwood, GA
High School Equivalency Diploma from General High School Curriculum
02.2017
University Overview
Skills
- Experienced server and bartender with long term customer service Adept at maintaining rapid lively atmosphere Skilled in managing inventory and handling cash transactions efficiently
Occupational Licenses Certificates And Training
Occupational Licenses Certificates And Training
Alcohol pouring permit, 12/31/24, Gwinnett county
Eligibly for new one once hired and place of business is listed.
Additional Information - Detailed References
Additional Information - Detailed References
- Tyler Kesselring, 470-350-4331
- Melissa Micek, 678-800-4567
- Daniel Kesselring, Empire construction, 678-545-5409
- Cheryl Murphy, 770-722-9815
- Kayla Martin, 678-615-6991
- Gavin Kesselring, 678-756-5243
- Shannon Maxwell, 770-330-9488
Activities
Activities
I am a hard motivated worker! I hate standing around doing nothing I love when I can complete a task in a timely manner. My work ethic is equivalent as two employees.Timeline
Shift Manager
Tannery Row Ale House
02.2016 - 02.2025
Manager On Duty
Jets pizza
07.2009 - 02.2017
Ice Cream Scooper
Brusters
05.2006 - 08.2007
NGU
High School Equivalency Diploma from General High School Curriculum
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