Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kelly Quinn

Kelly Quinn

Dade City,FL

Summary

Dynamic Store Manager with a proven track record in customer retention and satisfaction. Expert in effective communication and problem-solving, enhancing customer experiences and service levels.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Manager

Freeway Insurance
Tampa, Florida
11.2022 - Current
  • Conducted regular staff meetings to communicate updates and align on goals.
  • Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
  • Assisted clients in selecting suitable insurance policies tailored to individual needs.
  • Educated customers on policy terms, coverage options, and claims processes.
  • Collaborated with underwriters to ensure accurate underwriting decisions.
  • Informed customers about the importance of maintaining adequate insurance coverage.
  • Engaged customers by clearly explaining document details while providing high service levels.

Barista

Starbucks
Wesley Chapel, FL
12.2020 - 10.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created a wide variety of hot and cold drinks in average shifts, with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

School Bus Driver

Pasco County School District
Land O' Lakes, FL
01.2015 - 12.2020
  • Maintained Florida driver's license for legal operation of school buses.
  • Adhered to scheduled routes, ensuring timely drop-offs and pick-ups.
  • Transported passengers safely along prescribed routes under tight schedules.
  • Inspected emergency equipment, verifying safe working order for all users.
  • Complied with federal, Florida, and local traffic laws to ensure safety outcomes.

Receiving Clerk

Lowe's
Zephyrhills, FL
10.2008 - 12.2014
  • Ensured accuracy of cargo inventories and documentation through meticulous verification processes.
  • Organized storage areas to enhance material movement and reduce labor hours.
  • Coordinated unloading of pallets and deliveries, systematically arranging products in warehouse.
  • Verified shipping orders against received contents to confirm accuracy.
  • Rejected damaged items, documented shortages, and communicated with shippers for resolutions.

Education

Pasco-Hernando State College
New Port Richey, FL
08.2012

Skills

  • Hospitality and professionalism
  • Display maintenance
  • Equipment assessment
  • Customer retention strategies
  • Document preparation
  • Customer satisfaction
  • Relationship management
  • Staff training
  • Inventory management
  • Sales forecasting
  • Visual merchandising

Certification

  • 4-40 Certified Customer Representative (CIR), September 2022 to currently
  • 20-44 All lines Producer, November 2023 to currently
  • 6-20 All Lines Adjuster, July 2025

Timeline

Store Manager

Freeway Insurance
11.2022 - Current

Barista

Starbucks
12.2020 - 10.2022

School Bus Driver

Pasco County School District
01.2015 - 12.2020

Receiving Clerk

Lowe's
10.2008 - 12.2014

Pasco-Hernando State College

Similar Profiles

CREATE PROFILE