Thomas ward
Denham Springs,LA
Overview
2026
2026
years of professional experience
Work History
Insurance Agent
Freeway Insurance
- Assisted clients in understanding insurance policies and coverage options.
- Processed policy applications and renewals efficiently using agency management software.
- Conducted needs assessments to recommend appropriate insurance solutions for clients.
- Responded promptly to client inquiries, enhancing customer satisfaction and retention.
- Collaborated with team members to streamline operational procedures and improve service delivery.
- Educated clients on claims processes, ensuring clarity and support throughout the experience.
- Maintained accurate records of client interactions and policy details within CRM systems.
- Developed training materials for new agents, fostering team knowledge and performance improvement.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Insurance Agent
Direct Auto
Insurance Agent
Ace Insurance Agency
02.2012 - 07.2025
- Assisted clients in understanding insurance policies and coverage options.
- Processed policy applications and renewals efficiently using agency management software.
- Conducted needs assessments to recommend appropriate insurance solutions for clients.
- Responded promptly to client inquiries, enhancing customer satisfaction and retention.
- Collaborated with team members to streamline operational procedures and improve service delivery.
- Educated clients on claims processes, ensuring clarity and support throughout the experience.
- Maintained accurate records of client interactions and policy details within CRM systems.
- Developed training materials for new agents, fostering team knowledge and performance improvement.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
High School Diploma - Ged
Indianapolis Hs
Indianapolis, IN09.1967
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
Timeline
Insurance Agent
Ace Insurance Agency
02.2012 - 07.2025
Insurance Agent
Freeway Insurance
Insurance Agent
Direct Auto
High School Diploma - Ged
Indianapolis Hs