Kelly Quinn
Portage
Summary
Dedicated administrator with a solid background in business operations, recognized for streamlining workflows and ensuring compliance. Proven track record of enhancing document management and client relations, contributing to improved customer satisfaction and operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrator - Business Operations
Berkshire Hathaway HomeServices MI Real Estate
Portage
10.2022 - Current
- Developed and maintained filing systems for efficient document retrieval, enhancing access to information.
- Collaborated with team members to streamline administrative processes, improving overall workflow.
- Ensured compliance with applicable laws and regulations related to operations.
- Maintained accurate records of all business transactions.
- Managed daily workflow of customer service inquiries and complaints, ensuring timely resolution and customer satisfaction.
- Supported agents in managing real estate listings from initial listing to closing, ensuring smooth transitions.
- Performed data entry for all real estate documents, ensuring accuracy and organization.
Member Services Supervisor
NETA
Portage
11.2014 - 09.2022
- Created and maintained relationships with over 95 Accredited Companies and their branches, actively engaging and identifying needs.
- Managed records of over 3000 technician rosters, continuing education units, and membership inquiries.
- Responsible for onboarding and training of all new employees within the Membership Department.
- Corresponded daily via phone or email with representatives of over 95 Accredited Companies.
- Handled basic to complex inquiries and concerns regarding technicians' recertification, quarterly exam registrations, policies, and rosters of all technicians for quarterly dues billing.
- Responsible for annual conference registrations for over 500 attendees on various registration platforms.
- Proficient in internal systems and programs related to service role duties to provide skilled team backup in handling customer demands.
Property Manager/Office Manager
Meyer C. Weiner
Portage
06.2001 - 09.2014
- Managed all aspects of day-to-day property operations for over 300 units and workload for 10 service and office employees.
- Managed all accounts receivable, accounts payable and had a proven track record of collection rates.
- Prepared all leases and all other contracts.
- Managed property budgets and handled all contractors with bids.
- Assisted Vice President of Construction for all commercial properties.
Education
Elementary Education
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Client Relations
- Strong Focus on Relationships and Service
- Maintaining Confidential Records
- Professional Relationships
- Real Estate Licensed Professional
- Account services
- Member databases
- Data management
- Record keeping
- Operational compliance
- Document organization
- Relationship management
Certification
Real Estate License
Timeline
Administrator - Business Operations
Berkshire Hathaway HomeServices MI Real Estate
10.2022 - Current
Member Services Supervisor
NETA
11.2014 - 09.2022
Property Manager/Office Manager
Meyer C. Weiner
06.2001 - 09.2014
Elementary Education
Kalamazoo Valley Community College