Kelly Ragan
Kansas City,MO
Summary
Friendly, self-motivated, committed to core values of honesty, integrity, and positivity.
Diverse background in Management, Production, Logistics, Marketing, Guest Relations, and Small Business Development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Parts Delivery Driver
Factory Motor Parts Company
2 2021 - 11 2023
- Local on-demand delivery of wholesale aftermarket replacement auto parts
- Maintain professional rapport with client base
- Pick/Pull orders from warehouse
- Process returns and cores
Roadside Assistance Technician
911 Auto Rescue
11 2016 - 2 2021
- Assist stranded motorists with battery jump starts, fuel delivery, lockouts, and tire changes
- Collect information and documentation required for billing insurance
- Report status updates within Towbook app
KC Assembly Plant
Harley Davidson Motor Co.
5 2010 - 10 2016
- Assemble motorcycles following specific work instructions designed for each station on the line
- Operating pneumatic tools and cordless power tools
- Inspecting all parts for blemishes and defects
- Reporting and quality or safety issues to team leadership
Marketing Associate
Harley Davidson Motor Co.
9 2008 - 5 2010
- Led guided tours of the factory during production, explaining the processes leading up to the creation of a Harley-Davidson motorcycle, answering guest questions along the way
- Safely navigating groups as large as 35 guests through busy forklift and employee foot traffic
- Planning Corporate events and Rallies, collaborating with vendors
- Oversee various operations of the Gift Shop and Employee Store
General Manager
Papa John's International, Inc.
6 1999 - 9 2008
- Began as Delivery Driver, advanced to Shift Assistant Lead, Shift Supervisor, General Manager, reported to Regional Manager Jim Milliken
- Maintained target food and labor cost percentages, staff recruitment, training and development, organized large catering event/corporate event orders
Education
B.A. - Fine Art/Studio Art
5 . 2007
A.A. - Fine Art
5 . 2005
- Member of Phi Theta Kappa
- Member of National Honor Society
Skills
- Retail Management
- Warehouse
- Production-5S, ISO 9000, Lean Manufacturing, OSHA, Andon, Continous Improvement
- Delivery Driving/Dispatch/Route Optimization
- Public Speaking
- Customer Service
- Automotive Repair & Maintenance
- Professional Photography
- Small Business Startup
Accomplishments
- HD Orange Award for identifying a potential safety hazard during routine fire drill, resulting in new construction of an ADA-compliant exit
- HD Orange Award for integrating the Factory Tour Center with the plant's recycling program and 5S training
- Photography published in Colorado Fun Magazine, Fall 2016 edition
Timeline
University of Missouri - Kansas City - B.A. , Fine Art/Studio Art
Metropolitan Community College - Kansas City - A.A., Fine Art
Parts Delivery Driver - Factory Motor Parts Company
2 2021 - 11 2023
Roadside Assistance Technician - 911 Auto Rescue
11 2016 - 2 2021
KC Assembly Plant - Harley Davidson Motor Co.
5 2010 - 10 2016
Marketing Associate - Harley Davidson Motor Co.
9 2008 - 5 2010
General Manager - Papa John's International, Inc.
6 1999 - 9 2008
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