Summary
Overview
Work History
Education
Skills
Timeline
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KELLY RAMIS

Portland,OR

Summary

Highly adaptable team leader with extensive knowledge of the barre3 class, the barre3 studio business and barre3 online. Looking for new opportunities to grow professionally while maintaining full-time status. Hoping to find a combination of roles that offer professional challenges while allowing me to inspire the barre3 community I love so much!

Overview

8
8
years of professional experience

Work History

Studio Instructor

Barre3
New York + Portland OR
06.2016 - Current
  • Responsible for teaching clients to be balanced in body and empowered from within by teaching exceptional group fitness classes in accordance with requirements
  • Teaches 5-7 classes a week consistently
  • Team player who supports fellow instructors
  • Prioritizes client retention through developing strong relationship with clients

Instructor Mentor

Barre3
New York + Portland
09.2018 - Current
  • I work closely with the Director of Corporate Instructor Development to advocate for, support, inspire, and develop the instructor team
  • Responsible for leading individual check-ins and workshops once per quarter and staying up to date on all class guidelines, new moves or variations, and music, in order to provide the best training and guidance for the instructor team
  • Responsible for instructor recruitment needs in the form of leading recruitment classes/auditions and assisting new trainees on their path to being certified instructors.

Online Lead

Barre3
Portland OR
11.2021 - Current
  • Responsible for teaching exceptional barre3 classes in accordance with requirements
  • Creating new content for various classes including barre3 Signature and b3 Cardio

Assistant Studio Manager/Studio Manager

Barre3
New York + Portland OR
09.2019 - Current
  • Responsible for day-to-day operations including but not limited to: scheduling, staff training, payroll, studio maintenance, and general oversight of daily operations
  • Responsible for helping the studio meet revenue goals through client retention, account management, and special campaigns and events
  • Responsible for building strong client relations with customers, maintaining a warm and supportive environment for all staff, and instilling the company's core values through leading by example.

Customer Support Agent

Barre3
Portland, OR
04.2020 - 09.2021
  • Go above and beyond to provide extraordinary customer support; interacting in a friendly and positive manner while being empathetic in all customer interactions
  • Problem-solving and resolution; using the best in class customer support, good judgment and negotiation skills to retain customers
  • Reporting and documenting customer feedback, and providing insight to the product team to ensure quality customer experiences

Education

Bachelor of Arts - Dance

Point Park University
12.2013

Skills

  • Exceptional leadership skills with 4 years of experience
  • Strong interpersonal, team building, and communications skills
  • Experience leading trainings
  • Exceptional performance skills
  • Strong customer service background
  • Ability to multi-task and work independently
  • Excels in fast-pace environments
  • Experienced problem solver
  • Self-motivated and open to working remotely
  • Very open to work travel

Timeline

Online Lead

Barre3
11.2021 - Current

Customer Support Agent

Barre3
04.2020 - 09.2021

Assistant Studio Manager/Studio Manager

Barre3
09.2019 - Current

Instructor Mentor

Barre3
09.2018 - Current

Studio Instructor

Barre3
06.2016 - Current

Bachelor of Arts - Dance

Point Park University

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KELLY RAMIS