Marisa Mingea
Austin
Summary
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for hospitality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Studio Manager/Dance Instructor
Dance By Carly
05.2021 - 05.2024
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
Server
Zanzibar - Austin Marriott Downtown
08.2019 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Manager
Austin Java
01.2019 - 07.2021
- Created training courses to ensure employees maintained restaurant knowledge to serve guests with confidence.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Server and Bartender
W Hotels And Resorts
05.2017 - 10.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Associate of Arts - Marketing
Fashion Institute of Design & Merchandising-Los Angeles
Los Angeles, CA05.2010
Skills
- Restaurant experience (10 years)
- Hotel experience (6 years)
- Hospitality management (5 years)
- Restaurant management (2 years)
- Aloha POS (4 years)
- Micros POS (5 years)
- Toast POS (3 years)
- Payroll Management
- Process Improvement
- Interviewing
- Banquet Experience
- Scheduling Coordination
Certification
- TABC Certified
- Food Handler Certification
Timeline
Studio Manager/Dance Instructor
Dance By Carly
05.2021 - 05.2024
Server
Zanzibar - Austin Marriott Downtown
08.2019 - 05.2022
Manager
Austin Java
01.2019 - 07.2021
Server and Bartender
W Hotels And Resorts
05.2017 - 10.2020
Associate of Arts - Marketing
Fashion Institute of Design & Merchandising-Los Angeles
- TABC Certified
- Food Handler Certification
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