Kelly Reinbolt
Carson City,NV
Summary
Dynamic professional with a proven track record at Casino Fandangos and Grand Lodge Casino, showcasing strong communication skills and a quick learning ability. Excelled in enhancing customer satisfaction and safety, demonstrating efficient multitasking and empathy. Achieved notable improvements in guest loyalty and emergency response effectiveness, leveraging both hard and soft skills to excel in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Slot Attendant
Casino Fandangos
05.2018 - 06.2020
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
Security Officer
Grand Lodge Casino at Hyatt Regency Lake Tahoe
08.2015 - 05.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Diploma - Accounting
Clay High School
Oregon, OH06.1977
Skills
- Quick Learner
- Strong Communication Skills
- Patience and Empathy
- Efficient multitasking
Timeline
Slot Attendant
Casino Fandangos
05.2018 - 06.2020
Security Officer
Grand Lodge Casino at Hyatt Regency Lake Tahoe
08.2015 - 05.2018
Diploma - Accounting
Clay High School
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